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We are seeking an experienced and proactive Claims Handler - Level 2 to join a leading underwriting and claims management team specializing in professional indemnity insurance. This is an exciting opportunity to work within a dynamic environment, managing a diverse portfolio of professional indemnity claims and contributing to a high-performing team.
Main Functions
- Prepare detailed claim reports for complex cases.
- Establish and update reserve estimates as cases progress.
- Refer policy points to insurers and collaborate with underwriters when needed.
- Handle correspondence with insureds, brokers, insurers, and claimants.
- Assist insured parties with drafting defences and letters when required.
- Consult with the Claims Director and team members on challenging or high-value claims.
- Ensure compliance with service standards and delegated authority limits.
- Negotiate claim settlements within defined authority parameters.
- Contribute to the team’s profile by preparing articles that promote the claims handling service and support underwriting efforts.
Ancillary Functions
- Achieve target billable hours.
- Adhere to training plans and maintain continuous professional development.
- Perform ad hoc duties as requested by Directors.
- Ensure compliance with regulatory requirements and Treating Customers Fairly (TCF) standards.
Qualifications and Experience:
- Degree-level education with 1-3 years’ experience managing professional indemnity claims.
- Progress toward ACII or equivalent CII qualification.
- Prior experience handling UK professional indemnity claims, with a focus on construction or legal risks being advantageous.
- Familiarity with ECF or similar insurance systems (preferred but not essential).
- Strong communication skills, both written and verbal.
- Proficiency in MS Office applications.
- Enthusiastic and adaptable approach to work, with a commitment to learning and development.
