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The Role
To develop and enhance all aspects of Controls and Governance for Client Services. The overall goal being to ensure an effective and efficient operational service provided to the organization.
This includes driving process innovation & improvement by working towards standardized and harmonized processes, executing and analysing reports across all aspects of the Client Services team. In addition, developing the Operations Academy, prticipation in Home Office initiatives, assisting in completion of testing for new system releases.
Key Accountabilities
Client Services reporting
- Assist with reviewing and analysing reports across a number of key areas to ensure data quality standards are maintained and improved where possible
- GDPR reporting ensuring regulatory standards are adhered to in a timely manner.
Process improvement & Innovation
- Assist with reviewing current departmental processes with a view to developing more efficient and effective practices
- Support in the development of new solutions to enhance data quality & efficiency
Operations Academy
- Assist with the creation of defined career path for Client Service colleagues
- Liaise with other departments in the branch to understand and record skills & abilities to ensure career progression in achieved
Peer reviews
- Carry out daily reviews of entries made to company systems to ensure data accuracy and any queries raised with relevant departments
Regulatory reporting
- Assist in the completion, review & submission of regulatory reporting to relevant authorities
Home office initiatives involvement
- Support in Home office meetings across a number of ongoing initiatives
- Involvement & interaction in new initiatives with Home Office & international branches
Key Result Areas
- Adherence to (and/or improving) SLA's or servicing times?
- Improvements in in transactional times for processes
- Data quality report scores for UK and Ireland
- Insurance Operations - On time delivery of all internal and external reporting requirements
- Digital Transformation and Innovation - Effective support of all Insurance Operations relevant ARTs and process transformation initiatives
- Regulatory compliance - both Internal & External operational compliance
Skills & Experience
- Some previous insurance experience with some knowledge of policies
- Excellent communication skills
- Highly numerate
- Open to change
- Able to organise own workload effectively to meet service standards
- Deadline focused; able to work under pressure to meet tight deadlines
- Accuracy and attention to detail
- Competent user of Excel & Word
