Loans Administrator

Loans Administrator

Financial Services

London - Hybrid

£30,000

We are working with a well established Bridging and Buy to Let lender, based in the City, who are looking for an experienced Loans Administrator to join the team.

This role is a hybrid role 50/50 home and office. We are looking for someone with Mortgage / Bridging finance experience, loan servicing experience is a bonus.

Key responsibilities:

• Actively and efficiently managing the team’s inbox
• Ensure all inbound enquiries are registered on the team’s central log
• Professionally handling all inbound telephone calls
• Supporting customers and/or their appointed representative(s) with their queries
• Providing first-class customer service both verbally and in writing to customers and/or their appointed representative(s)
• Accurately undertaking the refund and invoice payment referrals
• Delivering timely and comprehensive administrative support to customers and to the team
• Providing support to the Loans Officer, Loans Manager and Head of Department with operational and project activities as required.

Skills and experience:

• Hold at least 5 GCSEs including English and Maths (or equivalent) at least Grade C (or equivalent) or above.
• Previous customer service and/or administrative support experience, preferably within the Financial Services sector, would be advantageous.
• Demonstratable experience dealing with high volumes of customer information and numbers is essential.
• A keen interest working within a fast-paced specialist mortgages environment with a keen interest to learn and develop.
• Respectable organisational and time management skills.
• A customer centric approach with a strong desire to deliver excellence.
• Outstanding attention to detail.
• Adaptable to change.
• A pro-active and can-do attitude with a desire to take ownership of matters to deliver good customer outcomes and solutions.