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The role
To manage the policy lifecycle, ensuring clean data is entered into and out of the underwriting and financial systems and a high service level is provided to the wider business.
Key Accountabilities
Underwriting Administration
- Manage the team mailbox and ensure all correspondence is dealt with in an efficient and timely manner
- Transferral of underwriting information and correspondence into the document management system where appropriate
- Data entry of all policy types and endorsements using an underwriting data entry system on behalf of the team
- Data entry in to any relevant team systems
- Ensuring a timely, efficient and appropriate workflow process is followed to from start to finish
Data Quality
- Monitor and review the Policy data input, ensure compliance with data quality protocols
- Responsible for individual error rate and ensuring that this is in line with company standards & expectations
Managing Relationships
- Support the Operations team by delivering a high quality service to the business
- Develop and maintain a strong, long-term relationship with underwriters along with their brokers by providing them with an excellent service
- Work closely with wider Operations team to ensure an aligned approach
Risk and Controls
- Ensure all risks comply with regulatory and compliance checks, which in turn are all performed within the underwriting guideline adhering to all Local and Group guidelines
- Implement and maintain process controls to ensure the quality of the output of your area within the function. Ensure documentation of the processes and output is accurate, up-to-date and accessible
Process Improvement
- Make suggestions for process improvements within your role
- Enhance and improve the effectiveness of the service and systems used in the Operations team and if needed participate in special underwriting projects if required
Credit Control
- Accounting Queries - Reconcile and investigate accounting queries from Technical operations team including weekly reports and individual account queries
Reporting
- MI Reporting - Understand reporting environment and assist with team KPI/Regulatory reporting when required
- Analysis of data and/or preparing reports for own & underwriters purpose
IT
- Ensure full understanding of IT systems utilised within role
- Attendance of UK Key User Group to understand any changes to systems and provide input regarding these
Skills & experience
- Previous experience within an insurance role, a basic level of understanding is required
- Knowledge of London Market; key practices and principles within the underwriting sector are desirable but not essential.
- Intermediate MS Office skills - Outlook, Excel
- A-level or equivalent or higher
- Working towards CII qualifications or similar industry recognised qualifications is desirable but not essential.
This is an urgent role with a rapidly expanding and ambitious organisation and the company benefits include an excellent bonus, travel allowance and pension. Apply now!
