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As Multinational Specialist, EMEA you will play a key role as a subject matter expert within the Multinational Business Unit to support the servicing, coordination and execution of Multinational accounts across both owned and non-owned EMEA network of Issuing Offices and Network Partners. This role will work in partnership with local underwriting colleagues and Issuing Office staff across the region to deliver strong, compliant client service , driving and maintaining a high Global end to end (E2E) process, ensuring service standards are met, and successful client outcomes are achieved. The role will be key in building and managing strong relationships with network partners and offices across the Region and globally.
Responsibilities include:
• Take responsibility for the day-to- day handling of accounts across multiple lines of business, ensuring accurate submissions are accepted, policies are issued, reinsurance transactions are processed, and premiums are remitted in a timely fashion
• Manage and resolve enquiries and escalations from local Brokers/Clients, other Offices, and underwriters (Producing & Issuing Offices), acting as a go-to subject matter expert
• Support Multinational management in the development and performance management of Multinational network across EMEA
• Ensure global Multinational E2E process, procedures and controls are adhered to
• Build and manage strong internal and external relationships with brokers and clients, networks partners, Issuing and Producing Office underwriters,
• Manage assigned accounts to achieve performance targets and deliver the best service
You will need
• Minimum 5 years Commercial insurance background, with 3 years Multinational programme experience, preferably in client servicing roles gained in the EMEA region
• Strong client focus, experienced working with multinational clients & brokers
• Experience working with different carriers and brokers across the EMEA region
• Excellent organisational skills and ability to multitask and prioritise
• Strong communication and interpersonal skills
• Ability to work effectively with people from different backgrounds, countries, and cultures
• Ability to work effectively under tight deadlines and handle multiple priorities on own initiative
• IT packages; MS Outlook, Excel and Word.
• CII Qualification desirable
