IT Support Engineer - CCNA/CCNP

IT SUPPORT ENGINEER - CCNA/CCNP (SHIFT WORK)

CITY OF LONDON

32,000 + FREE TRAVEL LONDON ZONE 1-6 + SHIFT ALLOWANCE

TRAVEL AROUND EUROPE + FREE TRAINING IN JAPAN

A leading global Fortune 300 telecommunications company is hiring for a ITOC Support Engineer to join its team on a permanent basis.

The company have a lovely modern office environment, great company culture and clear progression routes as well as excellent benefits such as free travel in London Zone 1-6!

This role operates on a shift basis where you will work 4 days (8:00 - 20:00), have 4 days off and then work 4 Nights (20:00-08:00 ). This role operates 7 days a week so will include weekends if this falls within the shift pattern.

The purpose of the role is to act as the 1st and 2nd level support and play a crucial role in early recovery of Network / Mobile services / IOT services /customers' services in the event of faults and trouble. Carry out a variety of technical tasks to meet or exceed customers' expectation by liaising with vendors, carriers, Mobile Operators, third-parties, and other related organisations as well as contribute in delivering new services and products from an operational perspective.

As IT Support Engineer - CCNA/CCNP your responsibilities will include:

• Manage a variety of IoT / Network (Data, Voice, Mobile services) alerts /reports and customer fault calls from internal technical divisions & customers (service portal /ticket system /email /telephone).
• Update trouble ticket systems and customer documentation with fault history.
• Contact and co-ordinate 3rd party suppliers, Mobile Operators, or other resources, to help achieve trouble resolution.
• Notify the On Call Support / LM of issues which require escalation, customer questions /complaints or requirements & new business opportunities.
• Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work.
• Carry out BAU tasks with a high level of accuracy and professionalism such as, and not limited to, tape changes, system administrations and reporting.
• Attend customer meetings regarding issue, projects or maintenance contract work. Support remote engineers with service tests related to both network and mobile services (SMS, mobile Data, ecalls)
• Travel to the client and customer offices throughout Europe for business purposes as and when required.
• Provide technical support, create design and proposals for customers.
• Comunicate with vendors/carrier/ customers about change requests and planned/emergency maintenance notifications.

As IT Support Engineer - CCNA/CCNP you will:

• Have knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio.
• Have knowledge and proficiency in maintenance and installation of network infrastructure, security, server or virtualization.
• Fluent English language skills required (verbal and written).
• Ability to investigate and source answers to various service portals, ticket, email and telephone enquiries.
• Proven customer service and facing experience, at all customer levels.
• A valid CCNP/CCNA, JNCIP certification, IoT /mobile networking experience will be an advantage.
• Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers.
• The ability to speak Japanese is desirable but not essential

A great opportunity for an experienced ITOC Support Engineer to join a growing and highly successful telecoms business.

Send your CV to apply today.

May & Stephens Ltd is acting as an Employment Agency in relation to this vacancy.