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Radius is recruiting for a Service Operations Coordinator for a Datacentre organisation based in London
JOB OVERVIEW
To support Service Delivery team in providing timely and efficient customer service to ensure highest level of customer satisfaction (CX).
To provide support in all administrative aspects of stock control, asset auditing, database management, coordination of job handovers and terminations
This role is to closely cooperate with Civils and Installation manager and other stakeholders to oversee the asset flow and accuracy of the database records.
Key tasks:
To maintain, update and oversee Customer Installations team records, databases and systems, foster communication flows and ensure correct data is being submitted for system input
To assist Stock supervisor with cabling material stock check and audit ensuring the outcomes are properly recorded and checked against the order delivery record.
To liaise with suppliers and coordinate with relevant departments to book and track incoming deliveries.
To support and coordinate delivery intakes to correct locations in the absence of Stock supervisor
To assist Civils and Installations Manager with work order handovers, recording and providing necessary comments on the CRM system accordingly
To support Service Delivery team with ad hoc administrative duties
To maintain the training and competency Matrix for the Cabling Team
- Supplier management
- In cooperation with Stock Supervisor
Processing Purchase orders on Coupa system based on quotations raised by team members, oversee the approval workflow, check the spend against the budget and keep the track on the departmental Capex/Opex database
To carry out market research and price comparison to ensure cost effectiveness
To coordinate supplier meetings, creating meeting agenda, taking minutes and capturing actions points. Ensuring the information is distributed and follower up on accordingly.
To maintain the stock for uniforms and PPEs for the Cabling teams, plan and order according to the forecasted needs.
To act as a first point of contact for Service Desk Tickets raised by Cabling Team
- Provide support to the Terminations Team
To provide support to Civils and Installations Manager in maintaining the cease database, cross-connects status checks using Agiloft, PowerBI systems, cross-connect deactivation recorded in Salesforce, management of ad hoc cease requests, match and print the existing archived documentation for particular orders for the cease team
Liaising with customers to arrange access and send notifications for future ceases.
To take minutes for the Ceases Team meetings, summarising and tracking action points
To provide support in administration of Termination and Reduction of Footprint queue. Liaising with relevant stakeholders and departments for input and clearance of the queue.
