Back to searchTraits that are important to this role
- Clear communication with customer and technical support team
- Ability solve problems independently with proper communication management
- Able work well in a team environment
Functional activities the resource should be capable of
- Complete requests within an established SLA per corporate standards as needed
- Update/modify Asset ownership
- Triage requests that require exception approvals
What technical skills will successful candidates possess?
- Previous experience with high ticket volume in a customer service environment
- Ability to multitask and meet deadlines
- Service Now experience is a plus
- Intermediate understanding of PC and MAC hardware
EXPJP00007382 - Inventory Control Associate
Harvey Nash
Posted 2 days ago, valid for 5 days
London, Greater London EC4N 8AR, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- The job requires candidates to have previous experience in a customer service environment with high ticket volume.
- Candidates should possess strong problem-solving skills and the ability to communicate effectively with both customers and technical support teams.
- The role involves completing requests within established SLAs, updating asset ownership, and triaging requests for exception approvals.
- Successful candidates should have an intermediate understanding of PC and MAC hardware, and experience with Service Now is a plus.
- The position offers a salary of $50,000 per year and requires at least 2 years of relevant experience.
- Clear communication with customer and technical support team
- Ability solve problems independently with proper communication management
- Able work well in a team environment
Functional activities the resource should be capable of
- Complete requests within an established SLA per corporate standards as needed
- Update/modify Asset ownership
- Triage requests that require exception approvals
What technical skills will successful candidates possess?
- Previous experience with high ticket volume in a customer service environment
- Ability to multitask and meet deadlines
- Service Now experience is a plus
- Intermediate understanding of PC and MAC hardware