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A Wealth and Asset Management company based in the City of London, are looking for an experienced Senior Client Services Administrator to work with Investment Managers in the Private Client team to deliver high quality client service to clients as well as suggesting improvements to working practices of the wider Client Administration department.
It's a hybrid role, 3 days in the office and 2 from home.
Involved from the start of the client relationship, working closely with the Investment Managers to discuss client requirements, arrange for the account opening, liaise with other internal teams and third parties and be in direct contact with the client or their representatives throughout the process
Ensure the ongoing maintenance of existing client accounts, including periodic AML reviews, amendments to agreements, sub accounts and record keeping.
Liaise with third parties in relation to custodial matters and/or the opening of derivative and FFX accounts.
Develop an ongoing relationship with the clients where appropriate,
Systems administration of client data on internal and external systems
Dealing with client queries, including; reporting queries, cash transactions, custody arrangements, transitions
Liaise with third party consultants/audit firms to coordinate client requirements and provide information when requested
Liaise with colleagues throughout the business to coordinate and deliver a high level of service to clients
Provide assistance and offer guidance or training for new and junior members of the team and other areas of the business when required
Provide efficient and timely support to Investment Managers
Providing support and cover to the Client Administration Team
Attend client meetings when required
Person Specification
Sound technical knowledge and experience of Client take on within an Asset Managment environment.
Minimum 2 years' experience in a similar role
Strong knowledge of the structure and organisation of Asset Management companies
Excellent organisational skills, and the ability to work unsupervised and be self-motivated
Ability to prioritise work to meet deadlines and multi-task
Strong communication skills both written and verbal
Confident and able to deal directly with clients and colleagues at all levels
Numerical, analytical and PC skills essential
Working knowledge of the appropriate investment parameters and fee arrangements for discretionary managed portfolios
Knowledge of Investment instruments, securities, corporate actions and capital gains tax rules and computations
Relevant industry qualifications such as IOC.
