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Resident Liaison Officer (RLO)
London
26-30K + car allowance or company car and fuel card
Full time, Mon - Fri.
8am - 5pm 1 hour lunch
We are seeking a Resident Liaison Officer (Customer Service Representative) who will play a key role in maintaining effective communication with residents in social housing properties across the London area during refurbishment projects. This role offers a mix of both on-site and office-based work, which may take place at a designated site office. This is an excellent opportunity for someone with good customer service experience to join a growing business within the social housing industry.
Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver’s license and be comfortable with regular driving.
Key Responsibilities:
- Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise.
- Responding to residents’ questions and concerns through email, phone, or in-person home visits.
- Attending coffee mornings with the Foreperson to discuss upcoming construction activities.
- Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion.
- Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction.
Qualifications & Skills:
- Strong interpersonal skills and experience in providing excellent face-to-face customer service. Previous experience as a resident liaison officer is helpful but not required.
- Excellent verbal and written communication skills.
- Excellent customer service skills
- Ability to communicate effectively with people from various backgrounds.
- Flexibility to adapt to residents’ needs.
- Strong organizational and time management skills to handle multiple tasks efficiently.
- Basic knowledge of IT systems and software.
If you meet the criteria above and relish the idea of working for a well-established business, we’d love to hear from you, please submit your CV to the job ad. Or feel free to contact Lucy Van der Gucht at Build Recruitment on (phone number removed), or email (url removed) for more information.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
