Resident Liaison Officer

Resident Liaison Officer - Social Housing

• Salary up to 33k + package + 8% pension
• SHDF project on scattered properties
• Driving licence / Own caris essential!

The Role:

We are looking for a RLO to work with a one of the top 5 Property Services companies. You must be dynamic and have prior experience in Social Refurb. You will work on the L&Q contract onstreet properties in South London as part of a Social Housing Decarbonisation Fund (SHDF) project.

Key Responsibilities:

• Act as the main liaison between residents, contractors, and the project team.
• Address and resolve resident queries, concerns, and complaints efficiently.
• Ensure residents, including vulnerable individuals, receive the necessary support during the works.
• Carry out pre-condition surveys and assist with resident engagement strategies.
• Maintain accurate records of resident interactions, concerns, and resolutions.
• Work closely with site and management teams to coordinate access and programme updates.
• Ensure all resident engagement aligns with health and safety protocols and company policies.

Requirements:

• Proven experience as a Resident Liaison Officer or similar role in the construction/property services industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Driving licenses required!
• Familiarity with property maintenance, construction processes, and relevant regulations.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Benefits:

• Competitive salary + package + 8% pension
• Opportunities for professional development
• Collaborative and supportive work environment