Resident Liaison Officer Shepards Bush

Role: Resident Liaison Officer (permenant) 

Location: Shepherds Bush

Salary: £31,500 per annum + car allowance

Our client is a well-established social housing contractor dedicated to delivering high-quality refurbishment and maintenance projects across London. They're looking for an experienced Resident Liaison Officer to join the team, to work on a planned maintenance project in Shepherd's Bush on a fire safety refurbishment project 

You will be the key point of contact between residents and the site team, ensuring that residents are well-informed and supported throughout the project. The ideal candidate will have excellent communication skills, a strong customer service background, and experience working in a social housing refurbishment background!

Responsibilities:

• Act as the main liaison between residents and the project team, addressing any concerns or queries promptly and professionally.

• Conduct pre-condition surveys and notify residents of scheduled works, ensuring clear communication at all times.

• Organize and attend resident meetings, drop-in sessions, and community engagement events.

• Provide guidance and support to residents, particularly vulnerable individuals, throughout the project.

• Maintain accurate records of resident interactions and concerns, escalating issues as necessary.

• Work closely with site managers, contractors, and local authorities to ensure smooth project delivery with minimal disruption.

• Distribute newsletters and other communication materials to keep residents informed of project progress.

Requirements:

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, or similar role within social housing or construction is essential.

• Strong interpersonal and communication skills, with the ability to manage sensitive situations effectively.

• A customer-focused approach and the ability to build strong relationships with residents.

• Good administrative and IT skills, including experience using Microsoft Office.

• Knowledge of social housing regulations and resident rights is desirable.

• Full UK driving licence is essential

If you are a dedicated resident liaison officer with a passion for resident engagement and excellent customer service skills, we would love to hear from you! Please apply for the position online or email your CV to (url removed) or call (phone number removed) for more information.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.