Head of Membership

Job Title: Head of Membership           

Department: Membership & Education

Reporting to: Director of Membership & Education

Responsible for: Member Engagement Manager & Registrar

How to apply: Please send your CV to HR@lincolnsinn.org.uk

This position is Hybrid.  Depending on business needs and as a general rule, more than 50% of the working week should be in the office. Therefore, for a someone working 5 days a week, a maximum of 2 days a week should be working from home.

With a rich and important heritage, we have occupied our eleven-acre estate in central London for over 600 years. Our purpose is to support the rule of law and the administration of justice; support the effectiveness of the Bar of England and Wales through education, scholarships, call to the Bar, library and other services; and manage, use and enhance our historic estate in the heart of London for the benefit of members, tenants, residents, external customers and the wider public. Lincoln’s Inn is one of the four Inns of Court. We are governed and led by our members and have lifelong associations with those we call to the Bar. We play a significant role in the professional development of student and practising barristers; provide accommodation for barristers’ chambers and residential flats; and house a world-class law library. We also provide a strong sense of community, offering hospitality to our members and outside clients.

Post objectives

Provide oversight, strategic development, and leadership on the Inn’s registry services, outreach, and member engagement programmes.  Manage the membership team and oversee and support them in the delivery of their duties.

Main Duties

The following list of duties is indicative of the nature of the post.  Priorities, timescales and standards will be set in agreement with management, recognising the level of professional competence of the post-holder.

1. Develop and implement effective strategies for the member engagement and outreach programmes and the registry services that fulfil the needs of our members and prospective members.
2. Oversee the delivery of the member engagement programmes to ensure they deliver what members need and are of a consistently high quality.
3. Manage the delivery of the equality, diversity, and inclusion work on widening access to the profession, strengthening diversity and inclusion at the Inn, and supporting our members from diverse backgrounds in their professional careers and development.
4. Oversee the delivery of the outreach programme to ensure that prospective members are well-informed about a career at the Bar and what the Inn has to offer, and that it is well-targeted to support our objectives.
5. Oversee the delivery of the admissions and Call to the Bar processes to ensure that the application processes are carried out effectively and that compliance with relevant regulation and policies is met and that they are applied consistently.
6. Oversee the maintenance of our member records to ensure that data is kept up-to-date.
7. Support the relevant Inn committees, at present the EDI Committee and the Bar Representation, and associated sub-committees or working groups.
8. Review, develop, and implement policy in all areas of work, engaging with internal and external stakeholders as necessary.
9. Manage the budgets for all areas of work, working with the relevant managers to ensure that the Inn is receiving value for money and delivering the programmes within budget. 
10. Work with the Director, to produce the annual budget for membership and outreach programmes and services.
11. Monitor success of activities, produce reports, and identify and steer improvements to existing events and activities.
12. Proactively develop new initiatives, including gathering feedback from internal sources on need, researching external provision of similar initiatives, producing proposals, and influencing key stakeholders.
13. Work with team members to drive operational efficiencies and develop and improve our processes.
14. Work with other teams, in particular our communications and CRM teams, to develop and improve our service for members and make best use of the tools available. 
15. Foster and develop relationships with members of the Inn and others who assist with the Inn’s membership and educational programmes.
16. Represent the Inn at external forums, including with the other Inns, Bar Council, Bar Standards Board.
17. Maintain a reasonable knowledge of the general duties undertaken across the Department.
18. Attend events to ensure their smooth running, as required which will require some weekend and evening working for which Time Off In Lieu (TOIL) will be awarded.
19. Request and undertake appropriate training and development as may be required by the post.
20. Undertake other duties commensurate with the level of skill and experience required for the post

Person Specification

• A minimum of 4 years’ experience in a membership management role.
• Educated to degree level or equivalent professional experience.
• Proven experience delivering high quality membership programmes.
• Interested in EDI issues and experience of EDI initiatives.
• Experience of developing and implementing process improvements.
• Proactive, self-motivated, and a problem solver, who can multitask, work well under pressure, and deal with demanding situations calmly.
• Excellent planning, organisational, and leadership abilities.
• Exceptional stakeholder management skills, with the ability to influence people of varying seniority.
• Excellent written and verbal communication skills.
• Experience of working well in a team and developing productive relationships.
• A strong customer focus and a positive attitude to work.
• Willingness to help and support team members including being flexible to business demands.
• Ability to use own initiative and prioritise a varied workload with minimum supervision.
• Proficient in Microsoft Office, customer relationship management, and content management systems.
• High level of honesty, integrity, and discretion.

Benefits 

What's in it for you?

There are lots of great reasons to work at Lincoln's Inn, including:

• Generous annual leave entitlement; 30+ days including closure periods over Christmas, Easter and August (for most roles)
• An excellent free lunch
• A 40-hour working week including paid breaks (for most roles)
• Hybrid working (depending on role)
• Overtime paid for Operational roles
• Private Medical Insurance
• A non-contributory 10% Stakeholder Pension Scheme
• Interest-free Season Ticket/Bicycle loan
• Free uniform for operational roles (laundered)
• Enhanced Maternity and Paternity and Shared Parental Leave
• Great annual training and continual development support
• Bicycle stands and shower facilities
• Great annual training and continual development support
• Death in Service benefit; 6 x your annual salary
• Free Eye tests and free chiropody
• Access to a confidential Employment Assistance Programme
• Team building days
• Plenty of social events, such as staff parties, quiz nights etc.
• Employment Membership shopping discounts

The Honourable Society of Lincoln's Inn is committed to ensuring both its members and staff members are treated with dignity and respect throughout their careers. We promote values of trust, transparency, and respect for all through robust policies and procedures.