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- Manage own caseload, monitoring and delivering fully against personal targets
- Independently establish priorities and manage deadlines
- Proactively and efficiently manage transaction, whilst managing Client expectation
- Responsible for file from opening through to completion, ensuring that all files are maintained in good order in compliance with Service Level Agreements (SLA’s) and in accordance with regulatory and statutory requirements
- Provide clients with legal advice relevant to their cases, recording the advice and representing the best interests of the client in the transaction
- Taking instructions from clients and drafting the necessary legal documents and contracts for each case
- Proactively deal with the other side solicitors, mortgage lenders, brokers, clients and local authorities
- Deal with complex enquiries, researching previous cases and relevant laws so as to provide accurate advice
- Recognise potential risks and resolve issues without putting the client or business at risk
- Comply at all times with the Solicitors Regulation Authorities Rules
- Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
- Provide supervision, support and coaching to Paralegals
- Optimise the client experience through use of our conveyancing systems and technology
- Provide an exceptional service both to the client but also to introducers and third parties
- Develop a culture of teamwork and high performance with a strong focus on customer care.
- At least 3+ years’ experience managing a residential property portfolio of cases from inception to completion
- Experience in New Build and Shared Ownership essential
- Thorough understanding of various property laws
- Commercial awareness, keeping up to date with business and industry news
- Resilience with the ability to work effectively under pressure and to strict deadlines
- Strong problem-solving skills, an analytical approach to come to the best legal solutions.
- Attention to detail, extremely accurate in research and in the drafting of documents.
- Enthusiasm for delivering a high level of customer service
- Enthusiastic team-player and natural self-starter able to work on own initiative
- Ability to be flexible and empathetic to deliver client needs
