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- To be responsible for Change Management ensuring that governance is defined and adhered to.
- Coordinate key interfaces between Change Management and other processes in particular Service Asset and Configuration Management and Release and Deployment Management.
- To co-ordinate the outputs of the Change Advisory Board (CAB) and to perform the role of Change Manager with delegated authority to approve changes that do not require escalation.
- Coordinate the scheduling of all changes to the live service environment after CAB approval.
- Carry out Risk Analysis and Impact Assessment on changes and ensure test plans are carried out to appropriate standards.
- Conducting post-implementation follow-up of failed changes to ensure lessons learnt and identifying the need for Major Incident reviews.
- Ensure that the review of all implementation instructions as received from the CAB for technical feasibility and escalate potential implementation challenges to the CAB.
- Assign responsibility for change implementation to appropriate resources with IT Services
- Ensure that the change implementation schedule and instructions are completely understood by the implementation resources.
- Review all implemented changes against their objectives.
- Make sure user acceptance tests are completed and all defects addressed.
- Assist in the development of orientation, training, performance support, and communication assets necessary for the change initiatives.
- Report on key performance and quality indicators in relation to problem management, particularly in terms of in-depth trend analysis.
- Act as the primary point of contact for change and ensuring clear and consistent communication
- Build strong relationships with stakeholders to ensure satisfaction and understanding of the business requirements.
- Regularly update the Programme lead and PMO on change matters, address concerns, and provide solutions to any issues that may arise.
- Bachelor's degree in business, Project Management, Engineering, or a related field.
- 3-5 years experience as a Change Manager, managing end to end change.
- Proven in depth change management experience using a variety of change management methodologies.
- Demonstrated knowledge and experience in change management and communications.
- Experience implementing changes to business processes, technologies, and systems.
- Hands-on experience identifying problems at an early stage and effectively solving problems.
- Proven experience in working in project teams and implementing a change program of work.
- Experience in industry related change projects and/or typical platforms across OSS and BSS environments.
- Strong stakeholder management experience
- Strong experience in delivery through third party suppliers
- Exposure and awareness of UX/CX design principles.
- Strong and demonstrable Agile delivery experience (SAFe or Scrum)
- PMP (Project Management Professional) or PRINCE2 certification.
- Experience working in industries such as IT, construction, engineering, or professional services
- Knowledge of SalesForce or similar CRM platforms
- Knowledge of Cloud solutions e.g. AWS/Azure
- Up to £50,000 DOE
- Hybrid working
- 25 days holiday plus bank holidays
- Birthday and work anniversary off
- Pension
- Death in Service
- Additional Benefits
