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- Lead the Knowledge Management (KM) Operations team, ensuring the delivery of high-quality support and fostering collaboration across departments.
- Drive the adoption of knowledge management systems, tailoring solutions based on end-user feedback and firm-wide needs.
- Oversee the management and optimization of KM platforms, using performance metrics to identify areas for improvement and enhance user engagement.
- Partner with Business Development and KM teams to create client-facing knowledge solutions that align with the firm’s strategic goals.
- Provide training, support, and ongoing development for KM tools, ensuring firm-wide access to knowledge resources and continuous improvement.
- Extensive experience in Legal Tech / Knowledge Solutions within a law firm or professional services environment
- Strong expertise in leveraging emerging technologies to enhance practices and business processes.
- Proven leadership skills with experience managing high-performing teams and driving cross-functional collaboration.
- Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
