- Take ownership of team workflow, delegate tasks, and collaborate with central support departments. Monitor inboxes and calendars, ensuring seamless scheduling and logistics.
- Act as a professional point of contact, managing calls, taking accurate messages, and serving as an ambassador for the team both internally and externally.
- Prepare, edit, and proofread work to high standards, adhering to house style with strong attention to detail. Respond promptly to tasks and manage deadlines effectively.
- Oversee billing and compliance processes, liaising with Client Administrators to ensure accuracy. Process expense claims in a timely manner.
- Proactively identify and resolve issues, demonstrating initiative, diplomacy, and a thorough understanding of the team and clients you support.
- Proven experience providing high-quality support to a busy legal team in a professional environment, ensuring seamless workflow and efficiency.
- Excellent verbal and written communication skills, able to clearly convey information and update teams on delays. Confident in adapting to change and taking initiative to anticipate team needs.
- Strong ability to prioritise workload, meet deadlines, and remain calm under pressure. Diplomatic, with good judgement and a proactive, solution-focused mindset.
- A committed team player who fosters strong relationships across all levels and maintains a client-focused approach. Enthusiastic, resilient, and motivated to deliver excellence.
- Advanced MS Office skills with a minimum typing speed of 60 wpm. Punctual, flexible, and responsive, ensuring tasks are completed with precision and efficiency.