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We are looking for a detail-oriented, empathetic, and methodical Complaints Paralegal to join our Customer Services Team. The ideal candidate will be responsible for handling complaints with utmost professionalism and providing top-notch legal support.
Client Details
Our client is a leading housing organisation, with a significant workforce. They are renowned for their commitment to making a positive impact on society and operate within the heart of London.
Description
- Handle and resolve customer complaints in a timely and professional manner.
- Liaise with internal departments to investigate and resolve issues raised in complaints.
- Assist in the preparation of legal documents and reports.
- Provide legal advice and guidance on complaints handling.
- Maintain accurate records of all complaints and their outcomes.
- Participate in the review and development of complaints handling policies and procedures.
- Ensure compliance with industry regulations and company policies.
- Support the Legal Team in various tasks as required.
Profile
A successful 'Complaints Paralegal' should have:
- An educational background in law or related field.
- Proven experience in handling customer complaints, preferably in the housing sector, or an ombudsman
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and ability to work under pressure.
- High level of integrity and professional ethics.
Job Offer
- A competitive daily rate
- hybrid working arrangement 3 in office days/2 from home. This will reduce to 2 office/3 home once settled in.
- An opportunity to work in a thriving organisation in London.
- A supportive and inclusive company culture.
- Comprehensive benefits package.
- Temporary role with potential for extension or permanency.
If you are an experienced Complaints Paralegal looking for a rewarding role in the housing sector in London, we encourage you to apply today.
