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- Assist the Solicitor in progressing files in a timely manner.
- Maintain all allocated files in good order, ensuring compliance with Service Level Agreements, regulatory, and statutory requirements.
- Handle case enquiries via telephone and email, delivering first-class customer service.
- Optimise the client experience using our conveyancing systems and technology.
- Liaise with clients, lenders, mortgage brokers, and other solicitors.
- Maintain detailed telephone notes and manage emails and calls promptly.
- Obtain redemption statements and conduct pre-completion searches.
- Submit standard property searches.
- Assist with completions and administrative tasks between exchange and completion.
- Prepare and manage Requisitions on Title.
- Prepare completion statements, invoices, and exchange/completion letters.
- Undertake additional tasks as required by the Case Manager/Senior Case Manager.
- Work from a task list, following prompts and taking appropriate action.
- Accurately input data into a case management system.
- Minimum of 2 years' experience as a Conveyancing Paralegal or in a similar role.
- Experience with leasehold and new build transactions.
- Excellent communication skills and the ability to build strong client relationships.
- Proficiency with Case Management Systems, preferably Visual Files.
- Strong organisational skills with the ability to prioritise effectively.
- Progression
- Flexible working- 2/3 days in office, rest working from home!
