- Reviewing and analysing complex coverage issues and preparation of coverage letters
- Investigating, analysing and evaluating liability, damages and cost exposures
- Managing and directing outside experts including adjusters and lawyers
- Preparing case summary reports related to matters of significant reserve and litigation activity
- Setting timely and appropriate case reserves
- Preparation of Large Claims Reports in respect of significant reserve and litigation activity
- Developing and executing claim strategies as well as resolution strategies
- Negotiating and resolving cases
- Managing and overseeing Third party administrators (TPAs)
- Working with underwriters to support policy construction and drafting, reporting claim trends, data analysis, and risk assessments
- Participate in claim reviews, stewardship meetings and claim audits
- Extensive communication and collaboration with insureds, brokers, reinsurers, actuaries, and underwriters
- Attending client meetings and industry functions to support retention and development of client relationships and business
- Thorough understanding of Financial Lines and Cyber coverage
- Experience with a global insurance company working across multiple underwriting platforms, jurisdictions and markets
- Good working understanding of London Market claims systems, i.e., ECF, IMR, Trax, etc
- Knowledge of the insurance industry, claims process and legal and regulatory environment
- Ability and willingness to present to senior management and to others in other group settings
- Collaborative mind-set and willingness to work with people outside immediate reporting hierarchy to improve processes and generate optimal departmental efficiency