Business Support Assistant

Job Type: Full-time Hybrid 

Location: N12

Salary: £16.50 per hour PAYE 

Temp role starting ASAP estimated end of Sept 24

My Client, a North London local authority, are seeking a Business Support Officer to provide comprehensive and flexible support to Family Services. The role is crucial in maximising the working potential of Heads of Service and supporting business needs across various business areas. The ideal candidate will ensure professional standards and best practice are at the forefront within a culture of continuous service improvement and safer practice.

• Deliver effective and efficient support functions, meeting quality standards; including answering phones, minuting, arranging meetings, preparing papers, photocopying, scanning, drafting correspondence, filing, maintaining contact lists, structure charts, and managing data input.
• Coordinate papers and agendas for key meetings, ensuring high quality and that actions are followed up.
• Handle correspondence and direct it to the appropriate people, prioritising the workload across different areas.
• Establish and maintain productive working relationships with internal colleagues and external organisations to enhance service delivery.
• Understand and carry out activities related to processing payments and raising invoices as required.
• Develop shared knowledge across practitioner support assistants to understand the needs of different clients.
• Ensure delivery complies with the policies and procedures of Family Services and relevant statutory frameworks.
• Specialise in particular areas of work as required, such as communications and events support.

• Experience in administrative and technical support within a service-focused environment.
• Experience with taking minutes un meetings. 
• Ability to manage a diverse and changing range of business support activities.
• Excellent communication skills and the ability to handle distressed clients appropriately.
• Strong organisational skills with the ability to prioritise tasks effectively.
• Knowledge of relevant policies, procedures, and statutory frameworks.
• Proficiency in standard office software and data management systems.