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Resident Service Assistant

Dove & Hawk
Posted 6 days ago, valid for 16 days
Location

London, Greater London W12 9JB, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Resident Service Assistant position in North Acton offers a salary ranging from £30,000 to £35,000, along with a 10% discretionary bonus.
  • The role involves providing onsite lettings and property services for a residential Build-to-Rent development with 170 units.
  • Candidates are required to have previous experience in BTR, lettings, or property management, as well as a strong background in customer service.
  • Responsibilities include conducting property viewings, ensuring high occupancy rates, and fostering a sense of community among residents.
  • The working hours are typically Monday to Friday from 9 am to 6 pm, with occasional weekend shifts required.

Resident Service Assistant - North Acton - £30,000 to £35,000 plus 10% discretionary bonusMy client, a globally established and leading Real Estate Agency, are currently seeking an Resident Services Assistant to provide onsite lettings and property services to an exciting residential Build-to-Rent development comprising of 170 units in North Acton.You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will engage with residents to create a sense of community within the development.Key Responsibilities

  • Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
  • Responding to rental enquiries, booking in and conducting viewings and agreeing offers
  • Aiming to achieve 97% and above occupancy
  • Completing all applicant vetting
  • Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
  • Processing offers and completing all tenancy documentation
  • Providing weekly statistics on enquiries and producing market analysis on rents
  • Negotiating renewal tenancy terms and processing the relevant documentation
  • Provide first class customer service to residents
  • Organising and running tenant services via third parties and in house
  • Ensuring up to date resident communication via various channels including social media
  • Seeking special offers and discounts for residents from local businesses
  • Creating a community feel through communication, events and innovations
  • To act as first point of call for residents to report maintenance issues
  • Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
  • Carrying out regular inspections of communal areas and apartments
  • Organising minor works between tenancies to maintain first class presentation of apartments
  • Completing check in and check out reports; determining deposit returns
  • Work alongside the Building Manager to ensure H&S statutory requirements are met across the development

Skills, Knowledge and Experience

  • Previous BTR/Lettings/Property Management experience required
  • Strong Customer Service background
  • Ability to think on their feet and make considered decisions with a common-sense approach
  • Outgoing, warm and friendly personality with a positive attitude
  • Organised, meticulous and tenacious
  • Excellent written and spoken communication
  • IT literate and Social Media savvy
  • Strong financial management skills

Working Hours: Usually Monday to Friday 9am to 6pm (Occasional weekends, 5 over 7 days) Salary: £30,000 to £35,000 + 10% discretionary bonusExtensive benefits: please ask for benefits booklet

Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.