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RESIDENT SERVICES ASSISTANT  An exciting permanent opportunity to join a top tier, industry leading property development organisation as a Residential Services Assistant.  RESIDENT SERVICES ASSISTANT ROLE: - Acting as the first point of contact for residents, contractors, and visitors
- Assisting in coordinating the day-to-day running of the building, liaising with residents to ensure all relevant information is communicated correctly and efficiently
- Ensuring the daily log is completed and forwarded on a daily basis
- Answering queries via telephone, email, or face-to-face in a professional and confident manner
- Managing post and parcels for residents efficiently and carefully, logging all signed-for deliveries
- Creating and preparing documents, standard letters, and other correspondence using Microsoft Office software
- Assisting in ensuring the diary and handover book are kept up to date, documenting all relevant information to ensure a smooth and professional handover between shifts
- Keeping the booking system updated and in line with GDPR policies and procedures
- Working closely with the Resident Service Supervisor and Resident Service Manager to deliver exceptional customer service
- Carrying out all Health and Safety checks within the property, documenting these, including weekly fire tests, emergency lighting checks, boiler checks, etc.
- Responding to and logging enquiries, working with the Resident Service Supervisor or Resident Service Manager as needed
- Ensuring the circulation and distribution of all relevant information to the residents
- Raising maintenance requests for residents and communicating with the maintenance team
- Handling and logging complaints professionally and compassionately, escalating them to the Residence Service Manager for resolution
- Preparing each apartment for move-in, checking all operational services are in working order, producing an inventory list and welcome packs
- Supporting the process of check-ins and check-outs, carrying out pre-move-out inspections, checking out with residents, preparing apartments, and coordinating all maintenance, cleaning, and inventory requirements for re-rental
- Arranging mid-tenancy checks and maintenance requests
- Supporting the Lettings Team with viewings at the site
- Carrying out regular site inspections of all amenity and communal areas and documenting and reporting any issues
RESIDENT SERVICES ASSISTANT ESSENTIALS: - Minimum 2 years in a customer facing or front of house job, ideally within the property sector
- Able to work two weekends per month
- Able to work shifts between 7:00AM – 4:00PM and 11:00AM – 8:00PM
If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
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