Account Director (Hard FM)

Reference: /CG/02-07/1219/5

Job Title: Account Director (Hard FM)

Salary: Competitive

Working Hours: Monday to Friday - 40 hours per week 

Location: London

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Would you be interested to join a leading facilities management company with a reputation for excellence?    

The Account Director will join the leadership team within OCS and will be responsible for the delivery of a high-profile facilities management contract with a public sector IFM client.

Your primary responsibilities will include:

• Provide leadership, inspiration, and control in each aspect of contract delivery
• Full budgetary and commercial responsibility
• Leadership and lead by example in culture of safety, opportunity, inclusiveness, and diversity
• Deliver a contract built on leading edge technical engineering standards, solutions and technology
• Deliver a contract which achieves statutory compliance, KPI adherence and critical engineering asset framework protecting and enhancing customer assets
• Ensure that a Continuous Improvement Process is an integral part of service delivery, adding value to both the business and our client
• Lead capital projects initiatives across the contract integrating sustainable and renewable initiatives with value for money solutions
• Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration
• Assist in the establishment of systems of monitoring through QA/KPI reporting and control, designed to ensure appropriate control over all critical service points, to maximize customer satisfaction, minimize customer complaints and other adverse feedback
• Champion of SME engagement, circular economy and experience in local community support initiatives
• Relationship management for key supplier partners across the contract
• Commercially astute, experience in delivering contracts within CCS frameworks
• Maximise the potential of the business, leverage relationships and implement solutions which drive productivity and service enhancements
• Establish contract performance management procedures including targets and reporting mechanisms
• Ensure that the contract team are provided with the necessary levels of support from the wider team.

About You:

• Applicant must have the right to work in the UK
• Extensive experience working in a similar role for a Hard FM service provider
• Extensive experience at the Senior Management level running hard services and/or facilities management contracts
• Understanding and demonstration of understanding of critical environment infrastructure, capital project delivery and energy management services
• Excellent commercial and financial acumen
• Excellent presentation skills and ability to communicate effectively to a diverse stakeholder base
• Demonstrable track record of successfully working with public sector clients
• Balanced - strategical think and who will `roll their sleeves up` as a leader
• A decisive individual with the ability to work well under pressure
• Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team
• Self-motivated and enthusiastic, with good time management and leadership skills
• A creative thinker with a Can Do and Deliver attitude

How to apply?

If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!