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Operations Director
Facilities Management
London & Surrounds
£65,000 to £70,000 + Car / Car Allowance + healthcare + bonus
Insight Executive are working with a leading FM Service Provider to recruit an Operations Director with experience of Soft and Hard FM Services (direct delivery). The Operations Director will be responsible for the multi-site delivery of accounts, stakeholder relationships and ensuring contractual compliance across the portfolio.
The role will require national travel but will suit someone located in London and the surrounds due to the spread of contract locations.
About the role:
The Operations Director will appropriately drive and review business performance and growth and nurture a service-led culture within which your large team deliver their best to our clients and customers every day. You will work closely with a wide stakeholder group to deliver collaborative, winning solutions. You will drive value, be innovative and strive for service excellence. Develop and deliver strong leadership to your team of Managers and support them in their development and performance through growth.
- Exercise tight control of your P&L, with experience of when and where to make the right interventions and appropriately manage all risks and opportunities.
- Collaborate with our People Business Partner to develop and execute a strong people strategy across your contracts. You will be coaching, and developing people to grow as individuals and within teams, raising levels of employee engagement as well as building a rich and talented succession plan.
- Grow and maintain strong, collaborative and enduring relationships with your senior client base.
- Ensure consistency and exceptional service is delivered across all our service streams to all our customers every day, placing service excellence at the heart of everything we do.
- Cohesively form a key part of the Senior Leadership Team, working collaboratively and supportively with your Managing Director as well as other Key Accounts Directors and SMEs to ensure achievement of shared objectives.
About you:
- Experience at a senior account management level within the FM industry
- Experience of managing Hard and Soft Services with Cleaning and Security bias
- Experience of managing complex and multiple stakeholder relationship
- Demonstrable financial acumen
- Have a proven track record of client / customer satisfaction
- Track record of growing sales and retaining business
- Driving License
- SIA licence holder (or able to qualify)
- IOSH and/ or NEBOSH Accredited (working towards)
