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Purpose of the Role
You will use your technical lift knowledge and expertise to work proactively in improving asset reliability across the Savills portfolio. You will bring innovative thinking to the role to continuously improve service, governance and standards.
Primarily, the role will be to improve oversight and compliance across the managed portfolio but you will also act as the subject matter expert for the assets in our business and provide support and recommendations to stakeholders. This will involve conducting regular asset reliability reviews, site quality assessments and site visits, enabling you to drive continual improvement in the VT delivery function, across the Savills portfolio. You will develop strong relationships with service partners and key account managers, working collaboratively to produce the best outcomes for our customers.
Key Responsibilities
- Contract Management by organising and attending monthly meetings with our service partners, reviewing reports, proposals & KPI’s. Monitoring, analysing and interpreting the functionality of plant and systems. Conducting desktop reviews to ensure equipment is adequately maintained, ensuring any and all risks are managed in accordance with the requirements of our business, clients and occupiers. Review essential works as necessary.
- Compliance – Ensure statutory compliance with all current legislation and recommended business standards. Verify contractors risk assessments, insurance & accreditations are up to date and relevant. Ensure accurate reporting is undertaken via the business risk management system, demonstrating all risks are being managed in accordance with client and business expectations, providing a full audit trial.
- Provide day-to-day technical and operational support to site base leads, CRMs and wider property management teams.
- Be the point of contact for building management teams for all VT matters, providing guidance and support as required.
- Ensure that the the business is regularly appraised of any issues of a problematic nature. Report on any emergency incidents or concerns relating to operation or compliance.
- Carry out safety inspections of maintenance contractors to ensure all working practices are compliant to Savills Health and Safety standards.
- Implement and manage performance, productivity, efficiency and safety to aid an approach of continuous improvement.
- Drive innovation through new technology and service approach.
- Pull together your own reports and feed into other reporting, offering impartial technical advice and overview of ongoing issues or recommendations.
- Liaise with Consultancy teams for technical audits and impartial advice and support.
- Ensure all assets are compliant with savills standards & statutory inspections are completed within the timeframe set and any remedial actions are tracked through to completion using a dashboard.
The above is not an exhaustive list of duties and you may be required to perform additional task,s as the business requires.
Skills, Knowledge and Experience
- You will have an excellent technical understanding of Lifts/Escalators and an awareness of the industry
- You will be self motivated and have excellent interpersonal skills, which have been developed through your previous roles and the ability to build trusting working relationships with a range of stakeholders
- NVQ level 3 in Lifts or Escalators as a minimum
- At least 5 years experience in a Lift and Escalator discipline
- Contract or service manager experience
- Knowledge in Health & Safety and RISK Assessments
- NEBOSH or IOSH qualified
- Ability to work with various stakeholders including internal teams, clients and service providers
- Knowledge of processes such as tendering and mobilisation
- Experience of ensuring that processes and guidelines are adhered to in line with the required standards
- Able to demonstrate the ability to implement innovative solutions to governance and general oversight
Working Hours - 0900 – 1730 Monday – Friday
Please see our Benefits Booklet for more information.
