Job Title: Commercial Heating ManagerContract Type: Permanent Salary: £66,736 per annumWorking Hours: 35 hoursWorking Pattern: Monday - FridayLocation: Arlington House, Camden - HybridIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Commercial Heating ManagerThe Property Services Directorate manages the repairs and maintenance service to over 22,000 properties across London, the South East and Home Counties. The directorate undertakes repairs, servicing, voids and planned maintenance work to our customers’ homes via our inhouse team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. Our DLO provides gas/heating repairs and servicing to residents and the service is supported by external contractors. Our aim is to provide a first class, customer focused service for heating, gas and alternative technologies, working closely with the wider property services team. The successful applicant will be responsible for managing the service, through a team of supervisors and operatives, and external contractors responsible for delivering communal repair and installation and ensuring that excellent levels of compliance are maintained. In conjunction with OHG health and safety team, the Heating Manager will ensure safe working practises are adhered to and works are delivered on time, in budget and to a high standard ensuring OHG meet its statutory, regulatory and policy requirements.About youWe are looking for someone with:

Minimum domestic & commercial heating ACS’s and Part L
Extensive technical expertise on these and associated systems
Extensive gas safety, contract, project and line management experience in a social housing environment
Excellent report writing: technical, feasibility studies, costed options appraisals, and ideally board reports, etc
Excellent computer skills
Full driving licence

Why Riverside?One Housing is a part of Riverside. At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.Applications may close before the deadline, so please apply early to avoid disappointment.Role Profile

Lead and manage installation, refurbishment/upgrade, PPM, servicing, and repairs of commercial heating & hot water systems and water booster pumps.

Effective contract management of the specialist contractors

Line management of the small DLO Commercial Heating Team.

Ensure 100% compliance.

Prepare and manage the budget.

Provide expert advice on heating and related technologies.

Investigate and respond to customer complaints ensuring a suitable timely resolution.

Drive up customer satisfaction

Gas Safe Principal Duty Holder

Support and deputise Domestic Heating Manager and Electrical Manager.

Ensure team members understand their role and areas of responsibilities.

Influence decisions to support continuous improvement within the directorate to ensure quality of service by understanding the market and trends

Workforce planning to ensure the service supports delivery of an efficient and effective service and achieves 100% compliance.

Contract management of subcontractors, ensuring KPIs are met and regular meetings are held.

Responsible for ensuring team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures. Ensure personal development plans are reviewed regularly.

Ensure data is captured and managed accurately and supports the business and organisations needs

Ensure that all statutory, regulatory and policy requirements are complied with always.Understanding and adherence to One Housing Group’s Financial...

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