Customer Operations Manager

We are looking for a hands-on Customer Operations Manager for an exciting Insurtech Client in London. Focused on ensuring day-to-day operations run smoothly, while driving efficiency and exceptional customer experiences as we scale, you’ll also have the chance to lead streamline customer processes, and make impactful decisions.  You will work closely with the Operations Director along with the senior team. As you will lead an on site team, this is also an on-site role.

Responsibilities

• Drive daily operations, optimising workflows, and ensuring the team consistently outperforms KPIs

• Create and execute forward-thinking strategies to fuel our growth and efficiency alongside the Operations Director

• Lead a high-performing Operations team, from hiring and onboarding to mentoring

• Working with Product and Engineering teams to automate and streamline processes for greater impact

• Deliver outstanding customer satisfaction by managing escalations in complex or regulatory-driven environments

• Ensure compliance with regulatory requirements (e.g., KYC/AML), while proactively managing risks

  Requirements:

• 4+ years of experience in support operations management, ideally in Insurance or Insurtech

• Proven B2C experience, leading high performing Operations teams

• High attention to detail and comfortable working in a fast-paced, high-growth environment

• Communicate effectively with individuals at all levels

• Experience with handling complex customer issues

• Familarity with a customer support tool such as Zendesk is essential

If you think you are suitable for this role, then please click 'APPLY' now!??

?Recruitment NoteDue to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 5 days, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.