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Field Service Team Leader required for a high-end, service-based business in the horticulture sector!
This is an exciting time to join a great company who are enjoying a period of sustained growth.
Although the business is rapidly expanding and now cover most of the UK, this role will cover the North/East side of London only.
This is a hybrid role with HQ based in Essex (near Bishop’s Stortford), with time also spent at client sites across North/East Central London and from home when suitable.
Managing a team of 16+ Service Technicians, this will involve working with the management team and planners to ensure an exceptional customer experience within service maintenance visits.
This includes:
- Full responsibility for managing a team of service technicians to ensure the team delivers a high level of customer service hitting agreed NPS and KPI targets.
- Work with the Field Service Planner and Regional Service Manager to ensure that the team are operating efficiently and effectively.
- Work with the team and Field Service Planner to find creative, fast, and efficient solutions to customer challenges.
- Supervise, identify, and suggest improvements to plant maintenance processes to improve quality and efficiency.
- Work with the troubleshooter and technician team when required onsite at clients.
- Maintain and manage wholesale plant supply in emergencies (when the technician/ troubleshooter is unable to).
- Assist with site audits as and when required.
- Assist team with fleet management.
The successful candidate will need:
- To be based on the North / East side of London due to HQ location (including Herts & Essex).
- Have experience in remote management.
- Excellent people management skills and very comfortable monitoring and improving team performance - leads by example!
- Driving licence.
- Excellent communication skills & a pro-active "can-do" attitude.
- Commercially minded and capable of providing input to and finding resolutions for daily challenges whether this relates to their team or clients.
- Strong organisational & planning abilities.
- Strong data analysis skills and converting this into positive action.
- Able to work under pressure and within required timescales.
- Demonstrate our core values along with the drive to support our business goals and outstanding customer satisfaction.
- Experience working with B2B corporate clients.
- Experience of supervising good health & safety practices and role modelling commitment to high health & safety standards.
- Good horticultural knowledge is desirable but training will be provided.
Further details due to the remote nature of the role:
- Vehicle, laptop, phone all provided.
- Due to early starting times for technicians, you must be comfortable being contactable from 5am (Mon-Fri).
- This role will require practical work from time to time so candidates must be physically fit to complete these tasks.
- Successful candidates may need to apply for relevant DBS checks and complete security vetting procedures for some clients.
- Travel costs will be fully covered.
- Training: Induction training, H&S induction training, IOSH Managing Safely training, Horticultural training, Management development training.
Salary: £35,000 - £38,000
Benefits: Quarterly bonus, annual performance-based bonus, BUPA Cash Plan, 25 days holiday, free lunch, personal development.
Please apply today for more info!
