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Head of Cleaning Operations
Ensuring the delivery of world-class customer centric services which offer value for money and continuously enhance the student experience and their wellbeing both on campuses and within residencies.
King's College London is one of the top 10 UK universities in the world (2020 QS World University Rankings) and among the oldest in England. Since its foundation in 1829 King’s has defined itself in terms of its service to society, and it now has some 30,000 students and more than 8,000 staff members. King’s Strategic Vision 2029, a strategy which will take the university to its 200th birthday, has pledged that its staff and students will continue to help make the world a better place.
Reporting to the Associate Director of Facilities, the Head of Cleaning Operations will share this role with an existing Head of Cleaning Operations, with responsibilities divided to ensure effective coverage, consistency, and continuous improvement across all campuses, residences, and the wider estate.
As part of this joint leadership team, you will oversee the strategic and operational management of cleaning services, ensuring they meet the highest standards and enhance the student, staff and visitor experience. You will lead a large, diverse, multi-site team, driving performance, efficiency, and service excellence. The role involves managing and directing the operational effectiveness of cleaning teams, ensuring staff are trained and supported to deliver high-quality service. Additionally, you will be responsible for compliance with health and safety regulations, risk management, and leading service improvements while identifying opportunities for innovation and efficiency.
Budget management will be a critical aspect of the role, overseeing significant resources, including personnel, third-party service providers, and operational needs.
The successful candidate will be a strong leader and communicator with extensive experience managing large-scale cleaning operations in a complex, multi-site environment. The ideal candidate will have a proven hands-on track record in cleaning or facilities management, with exceptional leadership and people management skills. A thorough understanding of health and safety, risk management, and service improvement strategies is essential, along with experience in managing budgets, and contracts performance. The ability to engage with stakeholders, including trade unions, and drive a culture of high performance, continues improvement and customer service will be key to success in this role.
The competitive benefits package includes 30 days annual leave + 4 closure days (over Easter and Christmas) + bank holidays. The USS pension scheme has generous employer contributions.
Closing date for applications is Sunday 16th March 2025
The Management Recruitment Group has been exclusively retained for this campaign. All direct and third-party applications will be forwarded to them.
