Operations Assistant

Martin Randall Travel is one of the most innovative travel companies in the world. We are looking for a bright and enthusiastic linguist or humanities graduate to join our Operations team working on our many and varied tours and early music festivals. This is a stimulating role and would suit someone who is client-focused, good at detail, has an interest in the arts, and is prepared for some travel, in the UK and overseas.

We are seeking a fluent German and/or Italian speaker.

The role:

• Booking hotels, transport (flights, trains, coaches), restaurants, visits.
• Collaborating with suppliers (ground handlers, museums, box offices, local guides, private homes, gardens, archaeological sites, churches, wine producers).
• Briefing the tour leaders; compiling their documents; giving feedback.
• Answering the phone to clients, helping with their queries, checking availability, taking bookings.
• On our music festivals: contracting artists, sourcing venues, chartering ships, dealing with lighting technicians and caterers.
• Costing tours; keeping to budget.
• Updating our database; working with our website.
• Keeping reading lists, background information, and online resources up-to-date.
• Proofing client documents, brochure text and website content.
• Attending client events and tour managing; travelling to prospect hotels and attend trade fairs.

Requirements:

• Excellent spoken and written English (mother tongue standard).
• Undergraduate degree (or equivalent), ideally with one year’s office experience.
• Additional language skills including Italian and/or German.
• Efficient and flexible with proven ability to work to deadlines and pay attention to detail.
• Knowledge of, and genuine interest in, the arts (classical music, art, architecture, archaeology).

Location: Chiswick, London, with the possibility of some remote working.

Salary: £28,000 per annum plus benefits, including 22 days annual leave (plus bank holidays), museum membership, training and development opportunities, pension contribution and travel insurance.

Start date: February/March 2025.

To apply, e-mail your covering letter and CV via the button below with the subject as 'Operations Assistant'.

Closing date: 9th February 2025.