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We are looking for a hands-on Operations Manager for an award-winning Insurtech Startup in London. Focused on process optimisation and driving efficiency, you’ll also have the chance to streamline operation processes and make impactful decisions. Based on-site and working closely on a daily basis with the Operations Director, you will also liaise with the senior team, and will play a pivotal role in shaping the way our Client grows and succeeds.
Responsibilities:
- Hands-on with direct involvement with process optimisation
- Driving daily operations, ensuring the Operations team consistently outperforms KPI
- Creating and executing forward-thinking strategies to fuel growth and efficiency
- Hiring, onboarding and mentoring to accelerate your team's professional development
- Working with Product and Engineering teams to automate and streamline processes, whilst
- uncovering opportunities to scale
- Managing escalated issues and delivering outstanding levels of customer satisfaction
- Ensuring compliance and risk are in line with regulatory requirements (e.g., KYC/AML)
Requirements:
- 4 years of experience in support operations management within a fast-growing Insurance
- or Insurtech company
- Proven B2C experience, leading high performing Operations teams
- Strong attention to detail and excellent communication skills at all levels
- Use of a customer support tool such as Zendesk is essential
Benefits
- Share options
- 25 days holiday + BHs
- Excellent career potential
- Access to mental health services
- Onsite yoga and sports clubs
- Enhanced Parental leave
- Regular social events
If you think you are suitable for this role, then please click 'APPLY' now!
Recruitment Note
Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 5 days, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
