Operations Manager

Operations Manager

London

The Company:

We are one of the most well-established homecare/domiciliary care companies in the UK and provide thousands of hours of care on a weekly basis to local authorities and private clients in London and the South-East. Our most recent (2023) CQC inspection report assessed us as "Good" overall and in respect of each of the five assessment criteria.

Operations Manager - The Role:

A position for an Operations Manager has emerged in the modern Clapham headquarters of this well-established and expanding domiciliary care agency.

The role requires the ability to lead a team of compassionate, dedicated and highly skilled care staff. Reporting to the Head of Operations, the successful applicant will oversee the day-to-day operation and administration of the designated domiciliary care contracts of the company. Supervising the work of the Care Managers, Care Coordinators and Care Supervisors, you will ensure that services are provided in accordance with the contract specification and standards of the company. You will also be responsible for the adherence to all policies, procedures and quality assurance systems as required by Directors.

The ideal Operations Manager will have a proven background in successfully growing a domiciliary business and will be accountable to the Board of Directors, providing weekly reports to the Board on the progress of the contracts.
Experience of the Homecare industry is essential - an NVQ/QCF Level 3 Qualification in Health & Social Care (or equivalent) is required as a minimum. You will have excellent communication skills, good planning and organisational skills, sales drive, budget management, negotiating skills and the ability to develop a team with effective delegation and motivation. You will also need a sound understanding of good care principles and regulations, skills in assessment and care planning, the ability to build working relations with health professionals, local authorities and the Care Quality Commission (CQC).

You must have the ability to cope under pressure and patient with all. The successful applicant will be a forward-thinking individual who can introduce new ideas and specialisms, capable of enthusing and motivating staff to develop new skills, as well as building on existing practice and experience.
This is a key role, as a well-led workforce is the foundation of a company delivering high quality and professional services.

This full-time, permanent role provides an excellent opportunity for career progression as part of a growing domiciliary care organisation.

Operations Manager - Profile:

• Previous domiciliary training experience within a busy company
• Fluent English (both written and spoken)
• Exceptional communication and the ability to clearly pass on complex ideas
• Intermediate level or above Microsoft Office skills
• Great interpersonal skills, the ability to mix at all levels
• Ability to maintain the interest of and attention of trainees
• Team player and a joy to work with
• Good attention to detail
• Ability to work under pressure, and maintain a calm demeanour
• Ability to multi-task
• Proactive and problem-solving approach
• Good organisational skills
• Ability to work to deadlines & take direction
• Ability to prioritise workload effectively
• Flexibility and adaptability

We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.

Applications:

Along with their CV, applicants should submit a covering letter, which describes how their skills and experience are suited to the position, along with details of their current salary.

Those candidates selected for interview will be informed by email. If you do not hear from us within 7 working days, please assume that your application has been unsuccessful.

Operations Manager - Benefits:

• £35,000 to 40,000 per annum, depending on experience
• Employment contracts are full-time
• Advanced training opportunities in Social Care subjects
• Holiday pay
• Monthly pay
• Statutory sick and maternity pay
• Childcare vouchers
• Referral bonus (if you successfully introduce a new care worker to us)