Operations Manager

Our client is seeking a dynamic, high-level Operations Manager to lead the operations in their new Central London location. This role offers an exciting opportunity to oversee the management of a small team, and help drive the company's continued growth and success. The ideal candidate will have a hands-on, results-driven mindset and thrive in a fast-paced, entrepreneurial environment ideally with experience in a start-up environment.

Salary: £70,000 - £100,000

Location: Central London

What you'll do:

As an Operations Manager, you will play a pivotal role in shaping our client's success. You will be responsible for overseeing day-to-day operations at their new London office. Your excellent problem-solving skills will be put to use as you manage a small team while working closely with various departments and contracts such as marketing, customer service, logistics, and technology. Your ability to build strong relationships with key clients, partners, and vendors will be crucial in this role. Additionally, your strategic planning skills will be essential as you develop operational strategies that align with the company's growth objectives.

Responsibilities:

• Oversee the daily operations of the new London office, ensuring smooth, efficient, and scalable processes across departments including marketing, customer service, logistics, and technology.
• Manage and mentor a small, dedicated team in London ensuring they are supported to meet business needs.
• Work closely with key external partners and vendors including legal teams, marketing agencies, and tech providers, to ensure operational excellence and alignment with business objectives.
• Build and maintain strong relationships with key clients, partners, and vendors.
• Oversee the acquisition of prizes in the UK, collaborating with suppliers and vendors to source high-quality prizes.
• Develop and implement operational strategies for the London office that align with the company's growth objectives.
• Work closely with senior leadership on budgeting, forecasting, and financial performance tracking to ensure the business meets financial targets.
• Drive initiatives that enhance the customer experience.
• Oversee key projects and initiatives.

What you bring:

The ideal candidate for this Operations Manager position brings a wealth of experience from a senior operational role within an a start up, e-commerce or consumer-facing business. Your strong leadership and team management skills will be essential in managing a small team and hiring new talent to scale operations in the future. Your ability to thrive in an entrepreneurial environment will be key to your success in this role.

• Experience in a senior operational role ideally within an start up, e-commerce or consumer-facing business.
• Strong leadership and team management skills.
• Experience working with external partners such as legal teams, marketing agencies, and tech providers.
• Excellent project management skills.
• In-depth understanding of operational processes and performance metrics.
• Excellent communication skills both written and verbal.
• Ability to thrive in an entrepreneurial environment.
• Experience in sourcing and managing logistics of acquiring prizes.

What sets this company apart:

Our client is a first-of-its-kind 'Shop & Win' platform that runs promotional prize draws throughout the year in a fully digitized environment. They are part of a wider group headquartered in Dubai, UAE which operates several entities globally with over 3 million app store downloads, 500,000+ monthly active users, 300,000+ social followers and over GBP65 million in prizes awarded to 9,000+ winners. They offer comprehensive benefits including health insurance, pension contributions, and more as well as a yearly discretionary bonus.

What's next:

If you're ready to take on a challenging yet rewarding role within an innovative company, don't hesitate!

Apply Today by clicking on the link!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates