Operations Manager

Position: Operations ManagerLocation: Remote Salary: £38000 - £45000 per annum

About the RoleWe are seeking an experienced and results-driven Operations Manager to lead and optimise the daily operations of our Global Business Services (GBS), Business Process Outsourcing (BPO), and Project Management Office (PMO) teams. This role is fully remote.

The Operations Manager will ensure team productivity, alignment with business goals, and a positive working environment. You’ll be instrumental in tracking performance, facilitating communication, and driving process improvements across teams.

Key Responsibilities

• Team Oversight:

  • Monitor team activities and performance, particularly within the GBS, BPO, and PMO teams.
  • Track the billability and productivity of team members.

• Engagement and Meetings:

  • Schedule and lead regular team meetings to assess workload, progress, and challenges.
  • Provide guidance and resolve roadblocks to ensure smooth project delivery.

• Performance Management:

  • Analyse team performance metrics to identify improvement opportunities and training needs.
  • Implement strategies to enhance productivity and promote best practices.

• Leadership Collaboration:

  • Work closely with senior management to align team activities with company objectives.
  • Provide updates on team performance, project statuses, and operational challenges.

• Process Optimisation:

  • Identify and implement process improvements within GBS, BPO, and PMO operations to boost efficiency and service delivery.

What We’re Looking For

• Experience and Knowledge:

  • Proven track record in operations management, ideally within GBS or Shared Services.
  • Strong understanding of BPO processes and project management principles.

• Skills:

  • Excellent interpersonal and communication abilities to engage with team members and leadership.
  • Proficiency in technology and project management tools, with an aptitude for data analysis.
  • Strong problem-solving skills and a proactive approach to overcoming challenges.

• Attributes:

  • Ability to manage multiple priorities in a fast-paced, remote working environment.
  • Comfortable leading a distributed team.

What We Offer

• Competitive salary of £38,000 - £45,000 per month (dependent on experience).
• Flexible working environment that promotes work-life balance.
• Opportunities for professional growth and development.
• Collaborative and inclusive company culture.
• Additional benefits tailored to your country.

How to ApplyIf you’re ready to take on a challenging and rewarding role as an Operations Manager, we’d love to hear from you! Please submit your CV and a cover letter detailing your relevant experience and achievements.

Note: This is a full-time remote position.