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?Role: Regional Operations Director - Cleaning
Salary: £60k plus benefits including a company car, bonus scheme, commission, performance and quarterly bonuses, pension, etc.
Job Status: Permanent/Full-Time
Location: London
Vacancy Reference: VR/05261
Role Description:
We are very excited to announce our partnership with a leading National cleaning and support services Organisation, who have a fantastic opportunity for a Regional Operations in London/M25, reporting to the Operations Director you will be responsible for a Team of four to five Contract Managers. The ideal candidate will have a strong background in managing large scale cleaning teams, waste management, soft services and implementing sustainable practices. As Regional Director (contract cleaning), you will manage budget control while successfully negotiating costs to increase profit margins. You will maintain a reputation for exceeding in the delivery of excellent customer service, ensuring contract retention. The ideal Regional Director will ideally have practical experience at managerial level, with a minimum of five year's experience in management.
Responsibilities:
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Understand and manage clients’ expectations within the boundaries of the contract and ensure that the service is delivered, and management information required by the Client is provided within timelines
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Develop and maintain effective client relationships ensuring that regular liaison is maintained throughout the customer Decision-Making Unit (DMU) and that standards, audits, KPI’s, SLA’s and management reports reflect the standard of service in line with customer expectation
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Build an account management role to gain a full understanding of the client expectations, wants and future development requirements
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Develop and maintain an effective operational contract management team, ensuring compliance with all operational KPI’s
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Ensure that an understanding of customer KPI / SLA requirements are known so that accurate information can be provided to deliver customer reports
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Ensure you know and meet with the Decision-Making Unit (DMU) of any contract as required or scheduled by the Operations Director
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Ensure that profit and loss targets for each area are delivered through the control of all budgets including wage to charge, materials and maintenance of equipment
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To ensure that timesheets and other financial documentation are accurate and processed within the required timescales
