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Role Overview:
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Technical Engineering Manager to be a key part of our London team, representing proAV and working onsite at a leading multinational professional services network.
One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.
This is an exciting opportunity for an exceptional, experienced Technical Engineering Manager to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities:
Work in parallel with onsite AV Manager at Canary Wharf on a day to day basis.
Responsible for underpinning the AV service from a technical perspective in collaboration with Client DWP / IT Teams and relevant 3rd party / manufactures.
Management of AV Software / firmware including but not limited to:
- Monthly reviews with manufactures
- Present quarterly updates to client stakeholders (including EOL dates & security patches)
- Manage change control via client protocols
- Oversee UK roll outs including scope of works
- Coordinate works with all teams
- MI reports post works
- Onboarding /offboarding of assets
- Asset tagging
- Tracking all configurable items (CI’s)
- Management of software / firmware versions
- EOL dates
- Serial numbers
- Warranty dates
- Management of system schematic updates as necessary
- Maintaining data integrity
- Updating of security passwords as required and in line with the client change control process.
- Actively monitor estate via remote support monitoring platforms.
- Provide level 3 technical support for incidents.
- Support engineers in remote locations as required.
- Liaise with proAV VNOC & manufactures to provide site specific information to facilitate diagnosis and repair.
- Attend meetings as required to scope out EOL & technical roadmaps with the client / proAV teams.
- Travel to client UK sites if required.
- Review PMV reports as and when completed and update CMBD.
- Assist with BAU in-house installations, including handover to client and project sign off.
- Manage and direct new site / project on boarding into Service.
- Administration necessary to support Technical Manager / engineering role.
- Coordination of resources
- Responsible for permits / RAM’s
- Coordination with regional offices / 3rd parties
- Defining scope of works
- Mi reporting back to the client post works
- Manage UK critical spares.
- IT literate, understand network architecture and structured cable infrastructures.
Experience/Qualifications:
Strong IT Networks experience: CompTIA or equivalent: QSYS / DSP equivalent: ITIL: NEC: Lightware: Microsoft / MTR UC: Utelogy
About Us
proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.
From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.
We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.
From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.
Equality, Diversity & Inclusion:
proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
