Contract - Customer Insights Analyst

Join a Retailer as a Customer Insight Analyst in London!

• Location: London
• Office Requirement: 1-3 days per week
• Contract Length: 11.5 months
• Start Date: 17/02/2024
• Rate: £300-£350 per day (outside IR35)

We are seeking a Customer Insight Analyst to play a pivotal role in driving data-driven strategies. In this role, you will:

• Deliver comprehensive analysis and reporting projects, from identifying opportunities to creating actionable recommendations.
• Build and maintain dashboards to monitor customer lifecycle and cohort performance.
• Oversee quarterly and annual customer forecasting models to support business planning.
• Partner with stakeholders to understand business goals and translate customer insights into strategic initiatives.
• Develop customer segmentation models to enhance customer experience strategies.
• Present insights and key findings to senior stakeholders, effectively communicating data-driven narratives.
• Collaborate with global teams to ensure alignment in customer behaviour measurement across regions.
• Create dashboards and reports using tools like Power BI and SQL.

The successful candidate will have:

• A minimum of 5 years of experience in data analytics, ideally within the retail sector.
• Advanced SQL skills and experience with customer data platforms.
• Knowledge of Python or R for statistical analysis and forecasting.
• Proficiency in data visualisation tools such as Power BI or Tableau.
• Strong communication and data storytelling abilities, with experience presenting to senior stakeholders.
• A proactive and collaborative mindset, excelling in stakeholder engagement and problem-solving.

Don't miss this opportunity to make an impact as a Customer Insight Analyst! Submit your CV or give us a call today to learn more. Be sure to register as a candidate, too.

Amy Brown

Executive Consultant

Sphere Digital Recruitment currently has a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy.