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M&E ManagerFull Time, 40 hours per week | 08:30 - 17:30, Monday to Friday | Site-based
Job Purpose:To manage, develop, and monitor all technical MEP and Fabric-related services at a West London commercial estate, working with technical service partners to ensure continuous delivery of services to tenants while protecting and enhancing landlord assets. You will play a key role in ensuring the efficient, effective, and safe operation of these services, contributing to the overall vision of the organisation. Reporting to the Technical Manager.
Key Accountabilities:
- Manage all Hard Services operations, delivering effective asset management services for MEP, Building Fabric, and Vertical Transportation in line with operational requirements and service partner contracts.
- Support the overall performance of the Hard Services contract, ensuring all SLAs and KPIs are met, including regular communication with the incumbent MEP provider.
- Assist with the management of technical projects and audits, ensuring all services meet the required standards.
- Conduct inspections and audits of engineering services, plant, and overall operation in line with estate management standards and industry practices.
- Review plant and system performance, proposing solutions for any unsatisfactory areas.
- Ensure operational, planned, and reactive maintenance activities are scheduled and completed in accordance with statutory legislation and ISO certification standards.
- Maintain accurate records of works completed and associated financial costs, providing regular updates to the Head of Operations and other stakeholders.
- Review RAMS (Risk Assessments and Method Statements) and ensure permit procedures are followed.
- Manage compliance with statutory requirements, including inspections, audits, and the resolution of any remedial works.
- Financial accountability for fabric and MEP repair works, ensuring service charge cash flow is effectively managed and works are scheduled appropriately.
- Oversee the management of the estate's health and safety systems.
- Lead and engage with contractors, reviewing performance and holding regular meetings to monitor contract performance.
- Act as the technical contact for leasing teams, reviewing the scope of works, and authorising fit-out projects.
- Lead on M&E standards and procedures across the estate, ensuring excellence in service delivery.
- Provide on-call support for emergency procedures and disaster recovery.
- Collaborate with the Head of Experience to support the planning and delivery of events and guest experience initiatives.
- Effective stakeholder engagement with the leadership team and other departments.
Personal Attributes:
- Relevant mechanical or electrical qualifications
- At least 5 years' experience managing M&E services within high-end, fast-paced commercial environments
- Proven organisational and end-to-end project management skills
- IOSH Managing Safely as a minimum, NEBOSH General Certificate is desirable
- Strong knowledge of electrical and mechanical systems within buildings
- Experience in facilities management and MEP-related technical services
- Strong budgeting, planning, and financial management skills
- Ability to prioritise tasks in a multi-tasking environment with attention to detail
- Innovative, proactive, and commercially minded
- Unquestionable integrity, discretion, and professionalism
- Excellent organisational and problem-solving abilities
Personal Skills:
- Strong communication skills (verbal, written, and interpersonal)
- Ability to think strategically and adjust solutions based on the bigger picture
- Creativity and resourcefulness in executing projects and campaigns
- Strong analytical skills, with attention to detail and accuracy in data interpretation
- Confident decision-maker with a resilient and solution-focused approach
- Excellent IT skills, including proficiency in Microsoft Office and project management tools
If you're interested, please click apply. We aim to respond to all candidates within two weeks of applying.
