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Job Title: MSP Engineer (2nd Line)
Location: West London
Salary: 30,000 to 38,000
About my Client:
Join a thriving Managed Service Provider at the forefront of technological innovation. We are on the lookout for an enthusiastic 2nd Line IT Engineer to join our dynamic team. This role offers a unique opportunity to work in a fast-paced environment, managing a diverse range of IT infrastructure, and gaining hands-on experience while contributing to our continued success.
Role Overview:
As a 2nd Service Desk Engineer, you will be a key player in providing technical support to our clients and users. Your responsibilities will span various technologies, offering a broad scope of experience, and formal Microsoft training will be provided to enhance your skill set.
Benefits Package:
Annual Bonus.
25 Days' Annual Leave + 8 Bank Holidays.
Specialist Microsoft Training - Microsoft Office 365 & Azure.
Health & Dental Insurance.
Pension Contributions.
Company Paid Sickness.
Interest-Free Season Ticket Loan.
Social Events.
Key Responsibilities:
Provide 2nd line technical support for Windows Server, Windows OS, Office 365, Exchange, and Azure.
Handle technical support for network connectivity, including DNS/DHCP/TCP/IP, switches, and routers.
Perform administrative tasks in the Office 365 admin portals, covering SharePoint, OneDrive, and Teams.
Assist in mobile device rollouts using Microsoft Intune and Autopilot.
Troubleshoot and resolve hardware issues for laptops, desktops, printers, and mobile devices.
Deliver deskside/onsite support when needed.
Collaborate with senior engineers on various projects.
Required Technical Experience:
Proficiency in Office 365 & Exchange.
Experience with SharePoint and Teams.
Strong familiarity with Windows OS and Server.
Knowledge of virtualization technologies: Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere.
Expertise in Active Directory and Group Policy.
Familiarity with Azure Active Directory.
Hands-on experience with hardware and backup solutions.
Understanding of Citrix environments (end user and architecture).
Solid networking skills - DNS, DHCP, TCP/IP.
Knowledge of antivirus software.
Excellent customer service skills.
Advanced skills in Windows OS, Mac OSX, and Microsoft Office.
Actively reviewing applications. Apply now to be considered for interviews!
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
