Service Engineer

Service Engineer

Location: Park Royal, London - Site and Office Based

Salary: £38,000 - £42,000

25 days annual leave + Bank Holidays + Pension and Death in Service

Monday Friday : 9.30am-5.30pm

The Company:

We have been in the Audio Visual and Events for over 40 years and looking to recruit an Field Service Engineer as we are growing from strength to strength in both the UK and Europe. As an international integrator of AV solutions, we can offer an incredible amount of potential for growth and progression for the right candidate.

Job Purpose Summary:

Reporting to Service & Support Manager the Field Service Engineer will be required to undertake the investigation and resolution of faults related to installed audiovisual equipment on-site within a varied array of venues and event spaces within the live event and corporate sectors. In addition, you will be required, in collaboration with the Service & Support Administrative team, to execute preventive maintenance plans, as per policies and procedures. The Service and Support Team has close working relationships with the other functions of the company and as a result role may also require assisting with the installation of contract rental or systems integration projects.

Key Responsibilities:

On-site diagnosis and repair of professional audio-visual systems.

Provide scheduled preventative maintenance of professional audio-visual equipment on-site following standards and procedures.

Provide technical support to clients and business partners in cases of emergency, either on-site or remotely using the appropriate channels of communication

Comply with any service level agreement (SLA), that is in place and to meet the clients requirements and expectations.

Execute works on-site relating to the addition to or modification of hardware/software within existing installations as required.

Present possible solutions to client specific related issues or requests, such as providing recommendations for any additional equipment or solutions as well as directing them to the relevant resource withing the sales & systems integration team.

Document all works carried out on site utilising systems and remote applications and provide detailed reports for presentation and issue to the client.

Provide support to the sales team with respect to the sale of managed service contracts to clients.

Participate in the hand over process from the Systems Integration team of competed audio-visual installations.

Identify improvements to processes, performance or productivity and collaborate with the team leaders to implement them.

Develop, strengthen and maintain positive relationships with other departments and individuals, external clients, manufacturers and suppliers, communicating in a clear and effective manner using all available methods.

Adhere to standards and be a strong ambassador for the companys core values.

Experience and Skills Required:

Previous experience in a similar role

Thorough working knowledge of professional audio visual, networking and conferencing systems.

Ability to read and understand site and circuit schematics.

Excellent customer facing skills and the ability to interact with and work closely people of all professional levels.

Good working knowledge of MS Office software as well as ability to use database.

Ability to meet deadlines and remain calm in a busy on-site working environment. kills / experience:

Q-Sys, Dante, Crestron/Logitech Conferencing systems, Zoom, DMX (desirable)

BS5839/EN54 PAVA systems (advantageous)

PASMA, IPAF and ECS certification (advantageous)

Full clean driving license.

Ability to travel throughout the UK including overnight stays as required

In Return:

If successful within your application you will receive a fantastic annual salary of between £38-£42K per annum, 25 days annual leave plus bank holidays plus benefits. For further information please send your details