- Handling the programming, commissioning, troubleshooting, end-to-end testing and servicing on assigned projects at client sites
- Documenting the requirements for point-to-point verification, the validation of the sequence of operations and also job close outs
- Ensuring that customer contact is kept professional and maintain a fantastic level of customer communication and service whilst on site
- Servicing products and equipment, identifying, diagnosing and repairing equipment and systems
- Utilising all cutting-edge software and technology and hand-tools available to conduct work, as well as ensuring blueprints and engineering specifications are followed
- Working closely with the service desk, operations and sales teams to ensure strong communication channels are established with the aim of leveraging customer insights
- Generating reports for invoiced work orders
- Working with the regional and local service representatives
- Ensuring that health and safety is adhered to and taken seriously
- Experience within a service or field-based engineering/technician role
- Good customer service knowledge and experience
- Excellent communication skills, including leadership and the ability to drive and motivate teams
- Good knowledge of using relevant applications, diagnostic software and also MS Office to support work
- Knowledge of the manufacturing industry
- Able to cover callouts and standbys if needed, including weekends and bank holidays (potential for overnight stays)
- UK Driving license