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Incident & Problem Management Specialist
Location - Paddington
Salary - market rate
Work Mode - Hybrid
Role - Contract
We are seeking an experienced Incident & Problem Management Specialist to join our team. The ideal candidate will have a strong background in IT Service Management, with a focus on driving operational excellence and service improvement in a dynamic, multi-national environment.
Key Responsibilities:
- Manage and enhance Incident & Problem Management processes, ensuring alignment with industry best practices.
- Drive KPI improvements and service quality enhancements.
- Analyze trends and patterns to identify areas for continual service improvement.
- Collaborate effectively within a complex, multi-national organization.
- Work with outsourced and offshore/matrix teams (desirable).
- Utilize Service Management software, preferably ServiceNow, to optimize processes.
Key Skills & Experience:
- Proven experience in an Incident & Problem Management role.
- Strong understanding of IT Service Management (ITSM) principles and best practices.
- Experience in outsourcing and managing offshore/matrix teams is an advantage.
- Excellent analytical skills, with the ability to interpret data and drive improvements.
This is a fantastic opportunity for a proactive and detail-oriented professional to make a significant impact in a dynamic and evolving manufacturing environment.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
