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Our client, a leading business management services consultancy is currently going through an exciting Digital Transformation journey, and a skilled, UK based Oracle Application Support Lead is required to join them in the new year to oversee their strategic project of change.
Role will be to lead and mentor the Oracle Support Engineers, ensuring effective support delivery for the platform within the Application Management Team. Focus on enhancing team output, incorporating business feedback, and driving quality and cost reduction initiatives.
The Lead Application Support Engineer will manage a team of Application Support Engineers and will be responsible for the Oracle EBS business-facing platform, which includes the primary business operating system, client portal, system integrations, and the field service platform.
Oversee the support of the platform managing and resolving incidents and requests, ensuring adherence to agreed SLAs. Facilitate collaboration with business colleagues to ensure timely resolution and completion.
Guide the team in writing and creating scripts to analyse and update data within the platform, ensuring alignment with business requirements and maintaining data integrity.
Experience required:
- Recent proven experience in a lead/senior application support role with Oracle products
- Mentoring/Team Lead experience
- Experience in customer support roles, incident management, and problem resolution is highly valued
- Proficiency in SQL: Essential for database management and troubleshooting
- Understanding of Oracle E-business Suite: Familiarity with modules like Service Contract, Install Base, and Advanced Scheduler
- Experience with Fusion Middleware: Knowledge of integration tools and Middleware solutions
- Troubleshooting Skills: Ability to diagnose and resolve technical issues related to Oracle applications and Middleware and experience in gathering logs, analysing performance issues, and applying fixes
- Familiar with the ServiceNow platform
- Certifications in Oracle technologies advantageous
- Ability to document processes, resolutions, and knowledge articles clearly
- Excellent problem-solving abilities and a customer-centric approach
- Ability to work collaboratively in a team environment and across different regions
This role can be performed fully remote and our client is happy to consider candidates UK wide. Our client has offices in Birmingham and London.
If you would like to join our rapidly growing client on this exciting Digital Transformation journey, and have experience in the above areas - please submit your application to Jackie Dean at Jumar for consideration.
Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
