Repairs Planner

Position: Repairs Planner
Location: Kingston, KT1 3GZ
Salary: £27k to £28k
Perm position / 40 hours per week.

The Post

The Planner’s main duties include dealing with residents, clients and sub contractors, working with the IT systems, managing operative’s diaries and general typing and administration. Exceeding customer expectations and problem solving to the point of resolution are key priorities for this post-holder to have.

Main Responsibilities

• Consistently demonstrate high levels of customer service standards and professional relationship with all customers.
• Inputting & updating works orders on to the “Service Manager” IT system and issuing those works orders to operatives/sub-contractors.
• Make outbound calls to update customers on progress and complete customer satisfaction surveys.
• Ensuring operatives diaries are updated, and maintained at all times .
• Booking work on a reactive and planned basis, liaise with the client and your team
• Manage communications via E-mail in Microsoft Outlook / telephone / face to face
• Working from bespoke scheduling systems, excel , Microsoft and teams
• Complaint jobs to be managed and customer updated frequently.
• Maintaining good communication skilled with customer, client , operative and other team members

General duties

• To operate within the equal opportunities policy framework and implement the policy within this area of work. • As required, to attend training sessions, conferences and staff meetings in line with our commitment to Investors in People.
• To be self servicing in the area of administrative functions.
• To be flexible with regard to working hours where requested (occasional evening and weekend work may be necessary).
• To liaise with relevant staff and outside authorities/agencies as requested.

Person Specification

• Experience of working with the public in a customer focused environment.
• Excellent verbal and written communication skills, telephone skills and interpersonal skills.
• Excellent planning, scheduling and organisational skills.

Personal attributes and skills

• Experience of working in the construction industry.
• Experience of working at administrator level. With a good understanding of all computer programmes as mentioned above.
• Experience of managing complaints queries.

Please apply today with your updated Cv or call Leah Seber at Build Recruitment for more information.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.