Bookings Coordinator

Job Title: Bookings CoordinatorLocation: Harley Street, London (on site only)Hours: 37.5 hours per week, Monday to FridaySalary: £30,000 per annum

Our client is a well-established healthcare provider with a 20-year history on Harley Street, seeking a confident and outgoing Bookings Coordinator to join our team. The successful candidate will be responsible for managing patient bookings and ensuring smooth clinic operations.

Key Responsibilities:

• Manage all surgical and clinic bookings in accordance with company processes
• Liaise with patients, practice managers, and medical staff to arrange appointments
• Handle patient queries via phone and email, providing clear and concise information
• Maintain accurate patient information in the clinic's management system
• Generate confirmation letters and admission packs for patients
• Assist with insurance authorisations and billing processes
• Contribute to ongoing volume targets and KPIs for the bookings team

Requirements:

• Prior private sector medical/clinic experience (circa 3 years)
• Excellent written and spoken English
• Experience dealing with patients over the phone and via email
• Strong organisational and problem-solving skills
• Ability to work effectively in a fast-paced environment
• Proficiency in Microsoft Office suite

Desirable:

• Experience using Semble (formerly known as Heydoc) clinic management software

Benefits:

• Sick Pay: Comprehensive sick pay policy to support your well-being
• Pension: Accompanying pension scheme to secure your future
• Holiday: 20 days annual leave plus Christmas off and bank holidays, allowing you to recharge throughout the year

The ideal candidate will be a highly organised individual with excellent communication skills and a focus on providing exceptional patient care. They will act as a key point of contact for patients throughout their journey, from initial inquiry to admission.

We are an equal opportunity employer and welcome applications from all qualified individuals.

This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

BSR Health is a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.