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Due to a recent internal promotion, we are seeking a Practice Manager for a boutique clinic based on Harley Street. The clinic is a leading provider of specialist assessments and treatment for ADHD and ASD in Children and Young People. They provide a consultant led service to patients and the team is comprised of first class professionals who are dedicated to providing a service of excellence.
Your Role
As Practice Manager you will play a pivotal role in leading and inspiring a dynamic team. We are seeking a driven and detail-oriented leader to manage and support our PA and Admin teams. This role offers a blend of strategic leadership, hands-on problem-solving, and opportunities to shape our continued operational success.
Key Responsibilities:
- Team Leadership:Manage and mentor the PA and Administration Teams, ensuring seamless collaboration and exceptional performance.
- Daily Support & Escalation:Act as the go-to person for your teams, offering guidance on escalated queries such as prescriptions, appointment bookings, and GP Shared Care Agreements.
- Training & Development:Design and deliver training programs, conduct performance reviews, and lead monthly 121 meetings with your team members
- Operational Oversight:Chair weekly team meetings, ensure adherence to HR policies, manage leave and sickness cover, and oversee onsite/offsite rotas.
- Efficiency Improvements:Monitor productivity and workflows, implementing innovative solutions to improve team efficiency.
- Clinical Governance:Support governance initiatives, including managing informal complaints, incident tracking, patient feedback analysis, and quality improvement projects.
- HR Management:Lead hiring processes, onboarding, health and safety, probation reviews, appraisals, and ongoing training to build a skilled and engaged team.
- Strategic Contributions:Present ideas and solutions at monthly Operations Team Meetings, driving actionable outcomes and process enhancements.
- Office & IT Coordination:Oversee office supplies, IT needs, and equipment to ensure smooth daily operations.
- Deputise for Operations Director:Step into the senior leadership role during the Operations Directors absence, ensuring continuity in management and decision-making.
Benefits Package:
- Salary:£42,000 to £50,000 per annum(based on experience)
- Flexible Working:2 days per week from home, 3 days per week onsite in Harley Street. Full-time onsite during initial period to build relationships with key internal stakeholders
- Prestigious Location:Harley Street, Central London
- Leadership:Direct line management of 12+ direct reports
- Reporting:directly to Operations Director
- Position:Full-time permanent role
- Annual Leave and Sick Leave
- Private Pension
- Employee Assistance Programme
- IT Equipment & Training
Why join us?
- Join a renowned boutique clinicon Harley Street, specializing in child psychiatry for ADHD and Autism, recognized as a national leader in private sector excellence
- Make an impactby leading a dedicated team in a centre of excellence
- Enjoy work-life balancewith flexibility for remote working and a supportive team environment
- Professional growth opportunitiesto build key internal relationships and expand your career in a world-class setting
Key Experience:
- 8+ years of direct line managementexperience in a healthcare clinic
- Available immediately or with 1 months' notice
- Strong understanding ofCQC complianceandclinical governance functions
- ExtensiveHR managementexperience
- Innovative mindsetfocused on continuousquality improvement
- Passionate about deliveringexcellent customer serviceand maintaining high standards
- Highly organised,self-motivated, anddetail-oriented
- StrongIT skillsfor managing remote workflows via email and phone
- Experience inprivate healthcareorpsychiatryis a bonus, but not essential
