Membership Coordinator

Membership Coordinator 

Location: Hybrid 
Hours: Full-time, 5 days a week, 9:30 AM – 5:30 PM
Rate: £14 per hour
Duration: Until end Feb 2025

Harris Hill is delighted to be recruiting for a Membership Coordinator on behalf of a renowned cultural institution. This is an excellent opportunity for an organised and customer-focused individual to support the delivery of a high-quality membership programme while providing exceptional customer service.

The Membership Coordinator will play a crucial role in supporting the daily operations of the membership programme, including sales, service, and member engagement. The role involves liaising across multiple channels to ensure outstanding experiences for current and prospective members.

• Collaborate with the Membership Officer to manage the administration of the membership programme.
• Act as the main point of contact for membership inquiries, delivering exceptional customer service across in-person, telephone, and email channels.
• Maintain accurate membership records, ensuring compliance with GDPR and internal policies. This includes processing Direct Debits and Gift Aid declarations.
• Provide operational support for onsite membership recruitment activities during temporary exhibitions.
• Assist in producing and distributing marketing collateral (digital and print), including proofreading, liaising with suppliers, and coordinating mailings.
• Monitor stock levels of membership marketing materials and prepare welcome packs for new members.
• Support the Membership Team with general administration, including tracking expenditure and ensuring accurate recording of invoices.
• Undertake additional duties aligned with the role’s scope and the organisation’s needs.

• Comply with all organisational policies, including Equality and Diversity and Health and Safety.
• Be adaptable to the evolving needs of the department, embracing changes in the job’s scope.

You are a proactive, detail-oriented individual with excellent communication and organisational skills. Experience with membership programmes or databases, such as Tessitura, would be advantageous but is not essential.

If you are passionate about delivering excellent service and enjoy working in a dynamic and supportive environment, we’d love to hear from you.

Please note: This is a temporary position until the end of February 2025. Flexibility to work both from home and at the central office is required.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.