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Membership Engagement Officer
£30,500 - £33,000 pa plus excellent benefits
London Bridge, London
35 hours per week, full-time
The Membership Engagement Officer is an exciting and varied role at the College as you will be responsible for increasing engagement with members and enhancing the member experience, whilst driving engagement initiatives and increasing member retention.
As Membership Engagement Officer, you will work with multiple teams across the College helping to develop and implement strategies to attract, engage and retain members through events, social media, newsletters and other communication channels while developing content that caters for our diverse membership groups.
Working with the Communications Team, you will help create and manage engaging content for member communications, ensuring opportunities for two-way communications and engagement, whilst also ensuring the best use of emerging channels and technology - e.g. podcasts, apps and webinars - to deliver content to members, segmented to our different audience members.
Reporting to the Head of Membership, you will support the delivery of the Member Value Proposition work, gathering and analysing member feedback to inform development and identify opportunities for improvement. You will also evaluate the effectiveness of engagement strategies by tracking engagement metrics and be responsible for preparing reports for senior stakeholders.
Helping to plan and deliver member events, workshops and networking opportunities to foster community collaboration, you will also be responsible for the production of the annual report as well as supporting the delivery of the AGM and its associated content each year.
With a good level of education, perhaps to degree level or with equivalent experience in communications, marketing or a related field, you will have proven experience in member engagement, communications or a customer relations role.
You should have a background in delivering member-focused communications and events and be adept at using two-way channels for engagement, whilst also having experience of successfully implementing process improvement to improve the member experience. Practical knowledge and experience of updating and managing CRM and similar systems as well as effectively using data to identify trends is essential.
Your strong understanding of what good engagement and customer service looks like and how to deliver this, combined with your knowledge of how to maximise our reach across social media channels to target audiences will ensure you are able to make sound judgments and understand what makes engaging and relevant content for the audience.
You should also have excellent written and oral communication skills and be able to communicate to a wide variety of audiences, whilst being capable of building strong relationships with stakeholders and working collaboratively with stakeholders and colleagues towards a common goal.
Experience of working within a charity in an addition to an awareness of fundraising, would be desirable.
The Royal College of Emergency Medicine was established to advance education and research in Emergency Medicine. The College is responsible for setting standards of training and administering examinations in Emergency Medicine for the award of Fellowship and Membership of the College as well as recommending trainees for CCT in Emergency Medicine. The College works to ensure high quality care by setting and monitoring standards of care and providing expert guidance and advice on policy to relevant bodies on matters relating to Emergency Medicine.
At The Royal College of Emergency Medicine, you’re part of an ecosystem of support dedicated to caring for people in crisis. You’ll join a diverse team of high-performing, passionate individuals dedicated to a mission that matters - each with the courage to try new things, take the initiative, and hold themselves accountable. You’ll craft a career with real purpose, supported either by one of our structured career paths or by bespoke training investment that reflects your unique passions and ambitions.
You’ll find an organisation centred on culture and driven by the ethos of respect, integrity, collaboration and innovation that sits at the heart of our college values. Here, we’re continually striving to do things better, together. And you’ll benefit from systems designed to support you to be at your best, with investment in cutting-edge technology, learning, and empowering working practices. Whether we’re engaging directly with our members or developing our crucial support functions, we’re each an equally vital part of RCEM’s success. It’s a breath of fresh air, in service to a socially-critical mission. RCEM. Where a meaningful career is a rewarding career.
At RCEM diversity, equality and inclusion is an integral part of our culture so it is important to us that this is reflected in everything that we do. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.
For further information and to apply, please send your CV and covering letter. Please draw upon your experiences in your life, education, work, or voluntary roles to address to the points outlined in the Person Specification which can be found on our website.
It is essential that a comprehensive cover letter is provided in order to be considered for shortlisting.
Closing date: 2 December 2024.
Interviews: 9 December 2024.
