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Senior Account ManagerMonday - Friday, 8am-5pmFully Office Based in LondonCompetitive Salary
Our client is looking for Senior Account Manager to join their amazing team in London!You would be working for a passionate, dedicated, trustworthy, transparent, and caring company, who believe that this allows everyone to fulfil their potential and enjoy the work they do, creating a great work ethic and team culture.
This is a fast paced and challenging role. You will need to work efficiently and flexibly. The objective of this role is to ensure the safe and correct delivery of agreed services between the business and any client or contract.
Keeping within the agreed terms of any agreement or contract the Senior Account Manager will utilise the pool of engineers available and any sub-contractors to deploy to the client to fulfil their request, using the business systems to track and finance the works. The Senior Account Manager role will provide day to day assistance to their direct reports and be the first step of escalation for clients and reports. The position entails managing your own team, providing support and motivation to ensure all KPI’s internal and client based are met.
Main duties include, but not limited to:
Duties will include but not limited to:
System Management
- Clik; for in-house engineers, oversee PPM regime’s, oversee job distribution and allocation of all clients works.
- Client specific systems can include Elogbooks and Riskwise
- One Drive, H&S Portal
- Management of direct reports on the companies HR Management System
Client Management
- Communicating with a client, being an approachable and calm figure. Direct for individual requests largely email or on client systems - (FOLLOW A STEP BY STEP GUIDE, job progression updates / QC’s an important stage)
- Monthly reporting (regular contract 1 - 1’s, housekeeping of all systems (Elogbooks and Clik)
Contract Management
- Engineer management - allocating and overseeing jobs to in-house team - attending monthly toolbox talk - one to ones - checking job sheets and carrying quality control checks etc.
- Sub-contractor management - allocating and overseeing jobs to sub-contractors - checking job sheets and carrying quality control checks etc.
- Client Management (As above) - managing monthly KPI’s
- Delivering at a fast and efficient turn-around time all client or business requirements working either within the demand timelines of the client, or the agreed SLA’s
- Managing the Residential part of the Contract, ensuring the right approach is delivered across a mixture of high end, and low-end residential properties, from start to finish of every service delivered
- Holding and attending weekly contractual meetings with the client representatives
Team Management
- Provide day-to-day assistance and support to direct reports.
- Act as the first point of escalation for clients and team members.
- Motivate and support the team to ensure all internal and client-based KPIs are met.
- Manage and oversee the allocation of jobs to in-house engineers and sub-contractors.
- Conduct regular one-to-one meetings and oversee toolbox talks with team members.
- Perform quality control checks on job sheets and completed work.
- Ensure effective communication and collaboration within the team.
- Foster a positive and productive team culture.
- Monitor team performance and provide constructive feedback.
- Address and resolve any conflicts or issues within the team.
- Ensure compliance with company policies and procedures.
- Support career development and growth opportunities for team members.
- Coordinate with other departments and wider business to ensure seamless service
Qualifications / Experience Required:
- Ability to multitask and stay organised.
- Ability to thrive in a fast-paced, dynamic environment.
- Strong communication skills
- Being thorough and process driven
- Proficiency in Microsoft office suite, CRM and job management platforms
- Proven experience in account or service management in the fabric maintenance sector
- Professional email etiquette
- Ability to deal with high demanding customers while ensuring a positive customer
- relationship is maintained
- Previous experience in a customer facing role
- IOSH qualification or equivalent (favoured)
Braundton Consulting is a recruitment agency, working on behalf of a client
